Hospital Patient Portal - Crozer-Keystone Health System - PA

Hospital Patient Portal

View, Download and Share - Safely and Securely

The Crozer-Keystone Hospital Patient Portal is a user-friendly website that gives you the information and resources you need to better manage and coordinate your healthcare. The portal is secure and private, easy-to-use and enables you to view and download information about your encounters at any Crozer-Keystone hospital.

With the Hospital Patient Portal, you can:

  • View vital information such as lab test results, X-ray and MRI reports and findings from other diagnostic procedures.
  • Download and save information about allergies, medications, conditions, immunizations and more.
  • View a list of all your healthcare encounters with Crozer-Keystone hospitals.
  • Securely and safely share your health information with providers, caregivers and family.

How to Access Your Account

Sign In to the Portal Here

  • Enter the user ID and password that you may have received from hospital staff during your inpatient stay.
  • Need help? Contact support at 610-619-8444 between 8 a.m. and 3:30 p.m. Monday - Friday.

Frequently Asked Questions

Click the shaded area to reveal the answers to the frequently asked questions about the Crozer-Keystone Hospital Patient portal.

What is a Hospital Patient Portal?

A hospital patient portal is an online tool that enables patients to access and view the records of care from their hospital encounter. From the portal, patients can download, save, print and share this information.

How much does it cost?

Crozer-Keystone is happy to provide access to our Hospital Patient Portal at no charge to you.

What do I get from Crozer-Keystone Health System's Hospital Patient Portal?

  • Safe, secure access to your health information from Crozer-Keystone:
    • Demographic information
    • Laboratory results
    • Radiology results
    • Medications
    • Allergies
    • Medical conditions
    • Discharge Instructions
  • Health resources such as events, health calculators and education
  • Ability to share your health records with your doctors, caregivers and family.

How do I get to the Crozer-Keystone Hospital Patient Portal?

Go to www.ckhospitalportal.org in any Internet browser.

How do I access my account?

  • Visit www.ckhospitalportal.org
  • Enter the user ID and password that you may have received from hospital staff during your inpatient stay.
  • Once you have logged in for the first time you will be required to change your password.
  • If you did not receive your account information during your hospital stay, select "Register Here" and provide the requested personal verification information. After submitting the information, you will receive a confirmation email verifying the status of your account.

What if I forget my password?

  • If you added an email address to your account, visit www.ckhospitalportal.org and click "Forgot your password?" on the login screen. Enter your email address to have your password sent to you.
  • If you did not add an email address to your account, submit a support ticket from the login screen at www.ckhospitalportal.org. Click on the link for "Having trouble logging in?" Be sure to include your contact information and someone will follow up with you.

How do I change my password?

  • Select "My Setup" from the left menu, then click "Password Change."
  • You will be asked to verify your UserID and current password, then to enter your new password two times.

How do I view my results, visit summaries and demographic information?

Login to www.ckhospitalportal.org and select "My Health Record," then "Health Summary" from the left menu. You can then select from the following:

  • Lab/Outpatient Radiology Results: View, trend or graph your laboratory results.
  • Reports: View your transcribed reports such as discharge summaries, progress notes, emergency department reports, etc.
  • Health Summary: View or download your health summary documents in a PDF format. The Health Summary will include all of the following care records and results provided during your hospital stay: laboratory and radiology results, medications, allergies, medical conditions and discharge instructions.
  • Visits: View recent visits.

For instructions on how to use each of the screens, such as how to download your documents, please reference the tutorials that appear at the top of the screen.

Is my information secure?

Yes! All information within the Crozer-Keystone Hospital Patient Portal is secure, meeting the highest healthcare standards. Only you, your healthcare providers and those you provide your information to will see your information.

The font is too small. How do I control the zoom of the page?

  • Find the word Zoom in the top right corner of the page.
  • Then click "+" to increase the zoom or click "-" to decrease the zoom on the page.

I don't see my information (such as recent blood test) in the Crozer-Keystone Hospital Patient Portal. What do I do?

Log on to www.ckhospitalportal.org and click "Send a secure support ticket here."

I walked away from my computer and when I came back, I had to log in again. What happened?

The Crozer-Keystone Hospital Patient Portal "times out" after a period of inactivity to protect your information from unauthorized access. Log in again to see your information securely.

Can I bookmark the Crozer-Keystone Hospital Patient Portal on my computer?

Yes, you can bookmark the Crozer-Keystone Hospital Patient Portal using your Internet browser's bookmark function.

How do I save a shortcut to the Crozer-Keystone Hospital Patient Portal on my computer?

  • For Windows: Right click on the mouse and a menu pops up. Then click on "create a shortcut." A window will pop up that says, "a shortcut to the current page will be placed on your desktop." Click on "OK."
  • For Mac: Go to the webpage and right click: "create shortcut."