Frequently Asked Questions

If your insurance information is on our billing system when the services are entered, your insurance carrier will be billed directly. However, if the information is inaccurate or incomplete, we may be unable to bill your insurance carrier.

Any reimbursement from your insurance carrier will be reflected on your statement. In addition, many insurance carriers send explanation of benefits to their subscribers explaining how their medical claim was processed.

To obtain a clear understanding of your benefits and any limitations of your insurance coverage, it is best to contact your insurance carrier directly for an explanation of the way your claim was processed and/or denied.

Once a response is received from your insurance carrier and we have confirmed that there is additional patient liability, we will bill the patient. However, this process is dependent on when we receive a response from the insurance carrier. In addition, insurance carriers often request additional information that could delay the processing of your claim.

You are still receiving bills because the account balance is still open.

All testing is ordered by a physician or health care provider. Please check with the physician's office if you have any further questions.

Your physician's office will be able to answer this question.

Call your physician's office to get your test results. The business office is not qualified to answer questions regarding tests or test results.