My Crozer-Keystone Story: Catherine Toto, Emergency Department Patient - Crozer-Keystone Health System - PA

Published on September 21, 2015

My Crozer-Keystone Story: Catherine Toto, Emergency Department Patient

Crozer-Keystone Health SystemMedia Contact:
Mary Wascavage
(610) 284-8619
Mary.Wascavage@crozer.org

When Catherine Toto came to Delaware County Memorial Hospital emergency department, patient navigator Michelle Parisano helped Toto find the care she needed.

When Catherine Toto came to the DCMH
emergency department, patient navigator
Michelle Parisano helped Toto find the
specialized care she needed.

When Catherine Toto of Havertown needed emergency care, she came to Delaware County Memorial Hospital. After receiving antibiotics for a urinary tract infection, Catherine’s care team instructed her to follow up with a urologist. That was when Michelle Parisano, patient navigator for the DCMH Emergency Department, took over. Parisano worked to get Catherine an appointment to first see Elizabeth Louka, M.D., DCMH gynecologist, and then a follow-up appointment with Jose Maceda, M.D., chief of Urogynecology for Crozer-Keystone Health System. She is now back on track.

“My husband started coming to Delaware County Memorial Hospital 10 years ago and always had a great experience. I wouldn’t trust going anywhere else. It’s close by and the doctors take great care of me.”

Catherine and her family were both ecstatic with the patient navigator program and the results.

DCMH is one of a few hospitals in the area offering a patient navigator service in the ED. “Michelle’s work has helped patients get the proper treatment they need for not only this episode, but also helps them to start building a relationship with a personal care program to encourage preventive care as well,” says Gregory Cuculino, M.D., chairman of the Emergency Department at DCMH. “As we move forward, I am sure the data will show that her work is preventing readmissions and bounce-back ED visits.”

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