U.S. News & World Report Names Crozer and DCMH among the Best Hospitals in Pennsylvania
Springfield, Pa. – Two Crozer-Keystone Health System hospitals, Crozer-Chester Medical Center and Delaware County Memorial Hospital (DCMH), were named among the best in Pennsylvania by U.S. News & World Report. The publication’s annual Best Hospitals rankings, now in their 25th year, recognize hospitals that excel in treating the most challenging patients.
U.S. News & World Report evaluates hospitals in 16 adult specialties, and also ranks hospitals in selected metropolitan areas as well as most states. 2014 marks the fourth year in a row that DCMH has been ranked as one of the best hospitals in the Commonwealth, and the fourth time in five years that Crozer achieved this same distinction.
DCMH was honored for high performance in Nephrology and Urology, and was among the best in the Philadelphia metropolitan area and Pennsylvania, ranking #14 in metro Philadelphia and #31 in the state. Crozer was honored for high performance in Diabetes and Endocrinology, and ranked #17 in metro Philadelphia and #35 in the state.
“I was pleased—but not surprised—to see that Crozer-Chester Medical Center and Delaware County Memorial Hospital were once again among the top hospitals in both the region and the state,” says Patrick Gavin, chief operating officer for the Crozer-Keystone Health System. “We are in good company alongside the city hospitals, proving that Delaware County residents do not have to go very far to get exceptional care. It’s right here at Crozer-Keystone. I want to thank the physicians and staff for their commitment to our patients, and our community for entrusting us with their care.”
The Urology program at DCMH achieved high-performing status for three out of the last four years. William McGowan, M.D., chief of the Section of Urology, points to advances within the hospital and his four-physician practice to demonstrate this achievement. “We have been working to expand our robotic less-invasive treatments as well as using state-of-the-art laser technology to treat kidney and prostate disease,” he says. “The clinical teams at DCMH work very well together to provide excellent, coordinated and quality care to our patients. The hospital’s excellent reputation is well-deserved, and I am honored that urology has once again been named as one of its premier programs by U.S. News & World Report.”
Nephrology, or the study of diseases affecting the kidneys, was another high-performing DCMH program. Sal A. Lofaro, M.D., chief of the Section of Nephrology, points to the hospital’s team-based approach that integrates hospital staff (such as nurses and all ancillary staff), and physicians as the catalyst to solving common renal problems that patients face. “Our common goal is the delivery of optimal care to our patients,” he says, “and we work well together and support each other to promote excellent outcomes.”
Lofaro notes that renal replacement therapy—which includes traditional center-based hemodialysis, as well as nocturnal hemodialysis, home hemodialysis, peritoneal dialysis, and potential transplant candidacy—gives patients a choice of modality. Lofaro and his three practice associates work with the patient’s primary care physician and other involved specialists to coordinate care. He adds that, should hospitalization for a kidney patient be necessary, “DCMH is an excellent community hospital that has a reputation for quality care. Our physicians, nurses and ancillary staff work together with a focus on the best care possible for the patients.
“This award is a testament to our team and their hard work.”
In addition, the Crozer-Keystone Regional Kidney Transplant Center, based at Crozer-Chester Medical Center in Upland, offers skilled transplant services to those patients whose kidneys are failing due to chronic illness. Certified by the Centers for Medicare and Medicare Services (CMS) and approved by the United Network for Organ Sharing (UNOS), the Center is currently caring for patients from Delaware, Chester, Montgomery and Philadelphia counties as well as Delaware, New Jersey, Virginia, metro New York and Western Pennsylvania.
Crozer’s comprehensive diabetes and endocrinology program represents the third high-performing program at Crozer-Keystone Health System. “I’m very excited and pleasantly surprised,” says Lubna Zuberi, M.D., chief of the Division of Endocrinology at Crozer-Chester Medical Center. “The hard work really does pay off. Our office is staffed with four full-time physicians, a part-time physician and a nurse practitioner who all work closely with the nurse educators and staff from the Crozer-Keystone Center for Diabetes. Together, we work to provide the very best care and support for our diabetic patients.”
Zuberi adds that their team approach includes hospital departments and specialists who are vital to each patient’s success. “This includes staff and doctors in Radiology, where patients are referred for thyroid ultrasound, ultrasound-guided biopsy and nuclear medicine studies,” she says. “Also, the surgeons we refer to for thyroid and parathyroid surgery. It’s truly a comprehensive care approach.” She also feels that it’s the personal touches, such as the extra time physicians take to educate their patients, that help make the endocrinology program such a success. It rounds out with services such as insulin pumps, use of continuous glucose monitoring sensors, and diabetes education. “Our physicians, as well as the Center for Diabetes and hospital staff, respect our patients,” Zuberi says. “That’s important.”
U.S. News made several changes to the Best Hospitals rankings methodology this year, including adding new data and greater emphasis on patient safety. Patient safety metrics now account for 10 percent of each hospital’s overall score, in most specialties – twice as much as in past years. The role of hospital reputation, as determined through a national survey of medical specialists, diminished by 5 percentage points.
“U.S. News strives to provide patients and their families with the most comprehensive data available on hospitals,” says Avery Comarow, U.S. News health rankings editor. “With an estimated 400,000 deaths occurring in hospitals each year from medical errors, measuring safety performance is critical to understanding how well a hospital cares for its patients.”
The research organization RTI International, in Research Triangle Park, North Carolina, conducted the physician survey and produced the Best Hospitals methodology and national rankings under contract with U.S. News & World Report.
For more information about the programs and services at Crozer-Keystone Health System, visit www.crozerkeystone.org.