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Published on May 24, 2012

Crozer-Keystone’s Annual Quality Retreat Features Prestigious Speakers; Plus Award Presentations


  • CKHS representatives meeting with keynote speaker Donald Berwick, fourth from left, are left to right, Patrick Gavin, Susan Williams, Eric Dobin, Joan Richards, and Bruce Fischer
  • Jeffrey Miller, center, presents CKHS hospital presidents with awards for the success of their vaccination programs, including, left to right, William McCune, Diane Miller, Patrick Gavin, and Gwen Smith.
  • Miller presents a health system award to Jackeline Iacovella, M.D.

Crozer-Keystone Health System held its annual Quality Retreat event on May 1 at the Drexelbrook Conference Center. Dozens of physicians, administrators, clinical staff and board members learned about the latest trends in healthcare quality and patient safety and discussed methods Crozer-Keystone could use to improve in these areas.

The event featured a keynote presentation by Donald Berwick, M.D., senior fellow for the Center for American Progress and former administrator of the Centers for Medicare and Medicaid Services. Berwick is known as the leading advocate for patient-centered care that is both high-quality and sustainable for the future in the United States.

Other presenters included Uma Kotageal, M.D., MBBS, Msc, senior vice president of Quality, Safety and Transformation for Cincinnati Children’s Hospital and Craig Clapper, PE, CMQ/OE, founding partner and chief knowledge officer for Healthcare Performance Improvement who discussed the principles to becoming a high reliability healthcare organization.

Also at the event, Jeffrey Miller, M.D., M.P.H., from the Centers of Disease Control and the Pennsylvania Department of Health, presented Crozer-Keystone with awards for the success of its employee influenza vaccination program.

For the first time, Crozer-Keystone Health System required that employees, volunteers and affiliated medical staff receive an influenza vaccination. Crozer-Keystone leaders are proud to report that the health system achieved 100 percent compliance in this goal.

The Annual Quality Retreat was planned by the health system’s Quality and Patient Safety Department.

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