Magnet Moment - Crozer-Keystone Health System - PA

Magnet Moment

Zanet Lester, MSHA, BSN, RN

Director, CKHS Center for Nursing Excellence

CKHS Introduces Patient and Family-Focused Nursing Care Model

The ANCC Magnet Recognition Program calls for a nursing care model to be an essential component in a nursing department’s efforts to drive excellent patient care and improve patient and nursing outcomes and satisfaction. A nursing care model provides an overarching framework for nursing care. It depicts how nurses practice, collaborate and communicate to provide quality care. It also illustrates the alignment and integration of nursing practice with the mission, vision, philosophy and values of the hospital or health system.

For the past two years, Crozer-Keystone nursing leaders from the bedside to the board room have collaborated to develop the health system’s first nursing care model. Members of all nursing councils and Magnet Ambassadors provided input for the model.

Introduced at the CKHS Nursing Leadership Forum held in January 2010, the Patient and Family-Focused Nursing Care Model supports the mission of the CKHS with the patient and family unit as the primary focus of the healthcare team, which is led by the nurse and physician. This model has components of both the Patient-Centered and Relationship-Based Care Models.

When a patient enters the health system, the nurse and physician develop a therapeutic relationship with the patient and family which involves ongoing communication, trust, care and compassion. The nurse and physician collaborate to provide evidence-based nursing and medicine in a caring environment that is conducive to producing positive clinical outcomes and patient satisfaction. This relationship is supported by all members of the healthcare team. By helping to improve patient outcomes, nurses also have a positive impact on the health of the patient’s family as well as the community at large.

“Our objective was to develop a model that reflects our current practice while allowing flexibility for growth and change as nursing 

practices and processes evolve over the years,” notes Nancy Bucher, RN, MSN, NEA-BC, Vice President and Chief Nursing Officer, CKHS. “We are confident that this will enhance our efforts to achieve excellent patient outcomes and patient satisfaction.”

Crozer-Keystone Health System

Patient and Family-Focused
Nursing Care Model

Nurses are the heart of the organization …

  • Joining with physicians and the interdisciplinary team
  • Providing compassionate care
  • Linking with patients, their families and the community
  • Bringing about exemplary clinical outcomes and patient satisfaction
  • Within the caring environment of our health system

For more details or a copy of the flyer, “CKHS Patient and Family-Focused Nursing Care Model:  Elements of the Model,” email