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Information about COVID-19

Published:

updated June 30, 2020

Quick Notes

  • If you have questions about Crozer-Keystone’s response to the COVID-19 health crisis, read on or call our COVID-19 Hotline at 610-447-6730.
  • Note that everyone must wear a facemask in our facilities, and we continue to enforce a temporary “no visitor” policy.
  • If your doctor gives you a prescription to get tested for COVID-19, call 1-844-CK-CARES to register for one of our drive-through locations.
  • If you tested positive for COVID-19 with a PCR swab test and are now fully recovered with no symptoms for at least 14 days, consider donating plasma to help current COVID-19 patients. Visit the American Red Cross website for further information.

Thank you.


The health of our patients, visitors, employees, and physicians is our highest priority during the COVID-19 health crisis. We are working closely with the Department of Health (DOH) and the Centers for Disease Control (CDC) to respond to COVID-19 cases in our community, and to rule-out suspected cases.

Please Read the Following Information

  • If you think that you have been exposed to someone with COVID-19 but you do not have serious symptoms, stay home for 14 days from the date of your exposure.
  • If your symptoms worsen and you feel you need medical attention, contact your primary care provider or the closest emergency department for direction. If your symptoms become serious, call 911.
  • If your symptoms are respiratory in nature, and your doctor prescribes diagnostic imaging, please call 1-800-CK-HEALTH to schedule your appointment at one of our hospitals.
  • If you have postponed outpatient surgery, a mammogram or wound care services, please contact your doctor to ask about scheduling, as Crozer-Keystone is reopening many of its services.
  • Crozer Keystone has three outpatient testing centers open on weekdays, as supplies allow. You must have either a physician’s order and be pre-registered, or have a PUI number from the department of health prior to coming to our testing center.
  • Crozer Keystone Health System implemented a universal mask policy. Everyone entering any of our hospitals will be screened and given a face mask if one is not already being worn. This policy is in effect to help protect our staff, physicians and patients.
  • We also have a temporary “no visitor” policy in our hospitals for the duration of the COVID-19 crisis.

Please remember that Crozer-Chester Medical Center in Upland, Delaware County Memorial Hospital in Drexel Hill, and Taylor Hospital in Ridley Park, are open and continue to serve the health needs of Delaware County and surrounding areas. Emergency departments are open 24/7 at these hospitals, and at Springfield Hospital.

For additional resources, visit www.crozerkeystone.org to find links and phone numbers.

To Help Avoid Illness, Please:

  • Follow your state’s shelter-at-home requirements, in order to distance yourself and your family from public places and groups of people.
  • Wash your hands frequently for at least 20 seconds or use alcohol-based hand-sanitizing gel.
  • Refrain from touching your face, because that transmits germs to your eyes, nose and mouth.
  • Cover your coughs and sneezes, preferably in the crook of your elbow.
  • Clean surfaces frequently, including countertops, light switches, cell phones and other frequently touched items, with alcohol-based wipes.

If You Need to Call:

  • If you are trying to call a loved one’s direct bedside phone but do not know the number, call the main phone number at the pertinent hospital. Those main numbers are:

Event Cancelation

Due to the COVID-19 health crisis, and mandates in Pennsylvania to shelter-at-home, Crozer-Keystone has canceled all community outreach and education programs until further notice. This is a precaution to help ensure the safety and wellbeing of our staff, patients, and the community.

Where Can I Get More Information?

The Crozer-Keystone COVID-19 Hotline is 610-447-6730.

To learn more about the coronavirus, visit the CDC and World Health Organization websites, or use the links below to find additional resources.

For Your Convenience, Here are Additional Resources:

CDC Resources

​PA Department of Health Resources

Delaware County Resources

Crozer-Keystone Resources

Print Resources