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Patient Care Navigators

Crozer-Keystone Health System offers patient navigator services to all emergency department (ED) patients. The patient navigator coordinates care and services for ED patients who need help with follow-up care after their visit to the ED.

Crozer-Keystone’s emergency department patient navigators will:

  • Assist patients by making follow-up appointments
  • Help patients get their medication
  • Obtain insurance information for uninsured patients
  • Locate primary care providers for those patients who do not already have one
  • Follow up with patients to ensure compliance with future appointments

Our patient navigators maintain a continual relationship with patients until their follow-up care has been completed. 

The patient navigator is available in the ED between 11:30 a.m. and 8 p.m., Monday through Friday.