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Financial Assistance

At Crozer-Keystone, we provide care to everyone who comes to us for health care, regardless of their ability to pay for services. If you need care but do not have the means to pay, we can help.

To help members of the community to obtain the care they need regardless of their ability to pay, we offer the following services.

How Do You Qualify For Financial Assistance?

Eligibility for financial assistance is based upon the U.S. Government’s Federal Poverty Guidelines. These guidelines are updated every year.

You may qualify for financial assistance depending on your household income and the number of members in your family.

Please note that if you receive partial assistance, you are still responsible for paying your portion of the bill. We are committed to working with patients to develop payment terms that are appropriate and are based on your income and ability to pay. If we establish a payment plan for you, Crozer-Keystone will not charge interest on the account balance.

If you do not qualify for any financial assistance under these guidelines, you may be eligible for a self-pay discount.

To learn more, please review our financial assistance policy.

Financial Assistance Hotline

Our goal is to make receiving assistance for patients as easy as possible. If you have already had services and have received a Crozer-Keystone bill and feel that you cannot afford to pay it, please call:

610-447-2336

CarePricer Medical Expense Estimator

Crozer-Keystone Health System offers patients CarePricer, a tool which estimates how much patients can expect to pay out-of-pocket for hospital services based on their insurance coverage and other factors. With CarePricer, patients can be provided with more accurate information that they can then use to plan their care and even decide on a hospital that best meets their needs.

How CarePricer Works

CarePricer calculates a patient’s out-of-pocket responsibility by combining information from the health system’s Contract Management tool (payer contracts), historic charges, service line category, procedures/tests and patient benefits. CarePricer can also provide estimates for patients without insurance coverage.

Using this tool, trained Crozer-Keystone representatives can provide patients with a written estimate stating how much they can expect to pay for both inpatient hospital care and outpatient hospital services and testing, such as X-rays or MRIs. The tool applies only to hospital services and does not calculate costs for professional (physician) fees.

CarePayment Payment Assistance

In an effort to ensure that patients receive care when they need it and without financial concerns standing in the way, Crozer-Keystone has partnered with CarePayment, a national healthcare finance company, to offer its patients a new, affordable payment option to help them manage their medical expenses. 

This helps patients to get the care they need, when they need it, while protecting the financial stability of provider organizations so that they can continue to offer health care to the community.

The CarePayment program is a complimentary service available to Crozer-Keystone patients, and participation is completely voluntary.

How Does a CarePayment Account Work?

With a CarePayment account, a patient can pay off his or her medical expenses in manageable monthly payments over an extended term of up to 25 months — at a 0 percent annual percentage rate (APR). The APR will remain the same as long as the CarePayment account is open, as it is not an introductory or promotional rate. Payments are low monthly installments of 4 percent of the highest total balance or $25 per month, whichever is greater. Since the CarePayment account is a revolving line of credit, patients may choose to add future charges for healthcare services provided by Crozer-Keystone to the account; new charges will also receive a zero percent APR and additional time to pay off the new balance. All charges are consolidated into one easy-to-read monthly statement as long as the CarePayment account is in good standing.

How Can a Patient Sign Up?

There is no application, no cost to participate and no credit approval process to activate a CarePayment account. Activating a CarePayment account is as simple as making the first payment by mail, phone or online. Families may be able to merge charges under a single account with one monthly payment. It is easy to manage the secure CarePayment account online; options are available to set contact preferences, review balance and transaction histories, set up automatic monthly payments, go paperless or make a one-time payment at any time.

Financial Counselors

Crozer-Keystone, as the largest health system in Delaware County, met the criteria to be designated as a Certified Application Counselor (CAC) organization by the Centers for Medicare and Medicaid Services (CMS). The counselors have been individually trained by CMS and are designated as certified application counselors.

Our counselors are responsible for helping consumers - via phone call and on a walk-in basis at our hospitals - to learn about the basics of health coverage, identify and compare their coverage options and help them select health coverage that best fits their budget and specific needs.

Contact Us

To ask a question or request information, send an email to FinancialCounselor@crozer.org or contact the health system as follows:

Crozer-Chester Medical Center

Phone: (610) 447-2336
Hours: 8 a.m. - 4:30 p.m.

Delaware County Memorial Hospital

Phone: (610) 394-1720, 
Hours: 8 a.m. - 4:30 p.m.

Springfield Hospital

Phone: (610) 328-8758
Hours: 8 a.m. - 4:30 p.m.

Taylor Hospital

Phone: (610) 595-6101
Hours: 7 a.m. - 3:30 p.m.

Crozer-Keystone Health Network Physicians

Phone: (610) 490-7900
Hours: 8 a.m. - 4:30 p.m.

Dedicated Assistance Line

Crozer-Keystone Health System provides a dedicated assistance line for persons with a disability and older adults. Please contact 1-800-254-7539 or 1-800-CKHS-KEY.

Note: If you do not connect with a Crozer-Keystone Certified Application Counselor, please leave a VoiceMail message. Someone will get back to you the next business day.