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Contact Us

My CKHS Account Support

Questions about Your Bill?

If you have questions regarding your current statement, payments made via the Internet, or any other questions about this service, you may contact us using the following methods:

  • Email us at myaccount@crozer.org.
  • If you have a question regarding a hospital bill, please call 1-877-884-1564. Customer Service Representatives are available 8 a.m. - 4:30 p.m. to answer your questions.
  • If you have a question regarding a Crozer-Keystone Health Network (CKHN) or HAN physician bill, please call 610-490-7900.

Financial Counseling

Questions about Health Insurance, CarePricer or CarePayment?

Crozer-Keystone provides Certified Application Counselors specifically educated to help consumers:

  • Insurance questions:
    • Understand their eligibility for the Marketplace
    • Identify and compare their coverage options
    • Select health coverage that best fits their budget and specific needs
    • Enroll in a plan
    • Refer them to additional resources if needed. 
  • CarePricer out-of-pocket cost estimator
  • CarePayment medical expense payment plan

To ask a question or request information, send an email to FinancialCounselor@crozer.org or contact the health system as follows:

Crozer-Chester Medical Center

Phone: (610) 447-2336
Hours: 8 a.m. - 4:30 p.m.

Delaware County Memorial Hospital

Phone: (610) 394-1720, 
Hours: 8 a.m. - 4:30 p.m.

Springfield Hospital

Phone: (610) 328-8758
Hours: 8 a.m. - 4:30 p.m.

Taylor Hospital

Phone: (610) 595-6101
Hours: 7 a.m. - 3:30 p.m.

Crozer-Keystone Health Network Physicians

Phone: (610) 497-7518
Hours: 8 a.m. - 4:30 p.m.

Dedicated Assistance Line

Crozer-Keystone Health System provides a dedicated assistance line for persons with a disability and older adults. Please contact 1-800-254-7539 or 1-800-CKHS-KEY.

Note: If you do not connect with a Crozer-Keystone Certified Application Counselor, please leave a VoiceMail message. Someone will get back to you the next business day.

Submit a Question Online

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IMPORTANT: Please read the following before submitting:

Do not include sensitive personal or healthcare information in the comments section. A Crozer-Keystone representative will contact you to discuss any specifics of your inquiry.

If you have questions for your physician or your healthcare professional, please contact their office directly. Medical personnel do not receive this form.

If this is an emergency, please call 911 or go to your nearest hospital’s emergency room.

Online Bill Pay

Securely and conveniently pay your Crozer-Keystone hospital and outpatient facility bills and manage your accounts.