Emergency Care - Crozer-Keystone Health System - PA

Emergency Care

Crozer-Chester Medical Center Emergency Department EntranceAs the leading health care provider in Delaware County, Crozer-Keystone Health System proudly serves the people of Delaware County with four full-service emergency departments open 24 hours a day, seven days a week.

For decades, we have responded to the community’s emergency care needs at our hospitals in Drexel Hill, Ridley Park, Springfield and Upland. What you can expect at a Crozer-Keystone Emergency Department:

  • Patient-Centered Care: Our experienced, caring team of physicians, nurses, respiratory therapists, social workers and others are dedicated to providing an excellent patient experience.
  • Tertiary Care: We are proud to offer the county’s only burn and trauma centers. Our experienced teams have been caring for the region’s most critically injured patients for decades at Crozer-Chester Medical Center.
  • Patient Navigation Services: Whether lending a hand with follow-up doctor visits, assisting with medications or imparting words of comfort, these caring specialists help bridge the gap from emergency care to recovery.
  • Convenience: Our goal is to see patients within 30 minutes. Our fast-track treatment areas help us to quickly care for patients with minor injuries/illnesses.
  • Specialized care: We also offer specialized care for children and seniors. At Crozer-Chester Medical Center, pediatricians are available to care for patients each day in addition to our emergency physicians. And at Crozer and Springfield, senior patients benefit from specially equipped patient rooms as well as the assistance of a Geriatric Coordinator, who performs many duties to assist patients.
  • First Responders: Our dedicated Emergency Medical Services (EMS) and Critical Care Ambulance Service provide compassionate emergency care and transport.
  • Primary Stroke Center: Crozer, Taylor and Springfield have met the rigorous requirements to be designated as Primary Stroke Centers by the Joint Commission, meaning that patients who come to these hospitals for stroke care have a better chance for a favorable outcome and a lower risk of complications.

Programs and Services

From emergency response to intensive care to rehabilitation, we provide state-of-the-art emergency care from an experienced multidisciplinary team of physicians, nurses, respiratory therapists, radiologist, social workers and other healthcare professionals. Crozer-Keystone treats nearly 129,000 patients each year across our four emergency departments.

Burn Treatment

From emergency burn treatment to daily burn care, our physicians and experts at the Crozer Burn Center help patients recover and rehabilitate from severe burns.

Emergency Medical Services (EMS)

When you need vital care and transport at the scene of an emergency, Crozer-Keystone Health System's Emergency Medical Services (EMS) will be there.

Medical Toxicology

Crozer-Keystone’s medical toxicology service provides bedside consultation for patients suffering from drug overdose or poisoning.

Patient Care Navigators

Patient navigator coordinates care and services for Emergency Department (ED) patients who need help with follow up care after their visit to the ED.

Pediatric Emergency Care

Crozer-Chester Medical Center treats more than 10,000 pediatric emergency patients each year, more than any other hospital in the county.

Senior Services

The senior services program aims to improve patient experience and bridge the gap between emergency care and other services needed for the senior population.

Trauma Care

The Crozer Regional Trauma Center at Crozer-Chester Medical Center treats more than 2,400 trauma and burn patients and is Delaware County's only trauma center.

Urgent Care

Our urgent care and walk-in clinics in West Chester and Broomall treat patients with common medical conditions and minor injuries. No appointment is needed.

When to Go to the Emergency Department

If you feel sick, in pain or simply uncomfortable, you probably want to take care of the health issue at the root of it right away. Between retail clinics, urgent care centers and emergency departments, you have a lot to consider for where and how to get immediate treatment.

While the reality is most health problems are not emergencies, sometimes you need to head to the emergency room. Emergency Doctors are trained to differentiate minor ailments from major ailments and they are trained and equipped to treat all of them.

Here are some symptoms and conditions that most doctors agree should always be treated as emergencies and signal you to get to an ED.

Visiting the Emergency Department

Emergency situations are difficult for all involved and the care process can feel overwhelming at times. We have provided the following information to help you navigate this process and understand what to do when you arrive, as you register and when you are discharged.