Targeted Case Management - Crozer-Keystone Health System - PA

Targeted Case Management

Case management is a direct service designed to ensure that individuals with serious and persistent mental health concerns have access to community services and agencies that will enable them to live in the community in a safe, stable, and healthy manner. These services are regulated by the Department of Public Welfare and Office of Mental Health. Case management is rooted in the Community Support Program. 

Case managers partner with individuals and their support systems to achieve wellness and better manage symptoms. Case managers assist with setting goals, accessing services to meet those goals, and serving as an advocate in the recovery journey. 


  • Targeted case management (TCM) has two levels of care:
  • Resource Coordination (RC)
  • Intensive Case Management (ICM) 

Services are tailored to fit individual needs through a service plan. Examples include:

  • Assessments and service planning focused on needs and strengths
  • Assistance and advocacy with access and use of community resources and services
  • Problem solving
  • Informal support network building
  • Creating supportive contacts in the community 


You must meet certain diagnostic and treatment criteria to be eligible.  If these are met, your doctor will write an order and you will be assigned to targeted case management. 

Duration of Services

Services are available for as long as they are needed. The case manager must be able to meet with you in order for services to stay in place. You and your case manager will mutually determine this. 

Contact Us

Phone: 610-497-7360
Contact Person: Andrea Haugh
Hours: 8:30 a.m. to 5 p.m.
Also on call 24 hours/day
Address: Community Hospital, 5th and 4th Floors
2600 W. 9th Street
Chester, PA 19013