Case Management - Crozer-Keystone Health System - PA

Case Management

Case management is designed to ensure that individuals with serious and persistent behavioral health concerns have access to support that will enable them to live in the community in a safe, stable and healthy manner.

Case managers partner with individuals and their support systems to achieve wellness and better manage symptoms. Case managers assist with setting goals, accessing services to meet those goals, and serving as an advocate in the recovery journey. 

Administrative Case Management

Administrative Case Management is a service that offers people support, community connection and access to entitlements. This service helps to ensure that people can reside and maneuver comfortably in their community. Case management staff will encourage you to be an active participant in your treatment, identify your needs, access supports and resources and develop wellness plans that promote your growth and recovery. 

Recovery Support

Administrative case managers focus on the individual’s strengths and skills to assist in developing goals and plans that will support the individual’s attempts to work toward recovery. 

Advocacy

Advocacy fosters dialogue between you and mental health professionals to promote mutual respect and understanding. We encourage you to advocate for yourself by facilitating connection to services. 

Education

Educational materials can inform you about recovery principles and practices and help you to reach your fullest potential. 

Referrals

Referrals assist you in gaining supportive housing, the ability to secure medications, the tools to maintain a healthy diet, entitlements, connections to primary care, transportation, education and employment. 

Eligibility

Clients must meet certain diagnostic and treatment criteria to be eligible. If these criteria are met, you will receive either an administrative or a therapist who will be able to assist in the role of a case manager. 

Duration of Services

Services are available to you as long as you remain open to treatment. The case manager must be able to meet with you on a regularly scheduled basis in order for services to stay in place. You and your case manager will mutually determine this. 

Targeted Case Management

Targeted case management (TCM) has two levels of care: Resource Coordination (RC) and Intensive Case Management (ICM). Services are tailored to fit individual needs through a service plan. Examples include:

  • Assessments and service planning focused on needs and strengths
  • Assistance and advocacy with access and use of community resources and services
  • Problem solving
  • Informal support network building
  • Creating supportive contacts in the community 

Eligibility

You must meet certain diagnostic and treatment criteria to be eligible.  If these are met, your doctor will write an order and you will be assigned to targeted case management. 

Duration of Services

Services are available for as long as they are needed. The case manager must be able to meet with you in order for services to stay in place. You and your case manager will mutually determine this.

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