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Crozer-Keystone Quality and Patient Safety

Crozer-Keystone Health System is committed to providing exceptional, compassionate care to the patients and communities we serve. Our goal: to keep patients safe and comfortable while encouraging active participation in treatment. Read on for more information about what Crozer-Keystone is doing to provide care that is safe, reliable, and comforting. 

Our keen focus on patient quality and safety is evident in key initiatives including our Patient Safety First focus and our work towards becoming a high reliability organization (HRO); smart systems to help us deliver better coordinated care to our patients; our leadership in the areas of Patient-Centered Medical Homes and meaningful use of electronic health records; and our many accreditations that give our patients reassurance that they will receive quality care at Crozer-Keystone Health System.   

Patient Centered Medical Home


NCQA Patient Centered Medical Home 

Crozer-Keystone Health Network primary care physicians have been recognized as Level III Patient-Centered Medical Homes (the highest designation) by the National Committee for Quality Assurance (NCQA).

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Patient Safety First 

Quality Patient SafetyFirst

Crozer-Keystone's focus on Patient Safety First is evident in everything we do, from our daily safety huddles to our required attendance at regularly-scheduled High Reliability Organziation (HRO) seminars. Patients, too, can play a key role in their safe care by learning how to become educated consumers and learning patient safety and medication guidelines.

CKHS Quality News

The Philadelphia Inquirer reported recently about efforts to reduce hospital-acquired infections. Thanks to the teamwork and commitment of our staff, Crozer-Keystone Health System scored better than the national average for central-line associated bloodstream infections. Read more>

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Annual Reports on Quality

View the 2013 Annual Report on Quality:

Sixteenth Annual Report on Quality

View our Annual Reports on Quality from previous years.

High Reliability Oganization (HRO)

Crozer-Keystone has begun its journey to become a high reliability organization. Learn more about what this means by downloading our flyer and reading our Journal article, Becoming a "High Reliability Organization:" The Next Step in Improving Quality, Safety and Efficiency.