Quality and Patient Safety - Crozer-Keystone Health System - PA

Crozer-Keystone Quality and Patient Safety

Crozer-Keystone Health System is committed to providing exceptional, compassionate care to the patients and communities we serve. Our goal: to keep patients safe and comfortable while encouraging active participation in treatment. Read on for more information about what Crozer-Keystone is doing to provide care that is safe, reliable, and comforting. 

Our keen focus on patient quality and safety is evident in key initiatives including our Patient Safety First focus; smart systems to help us deliver better coordinated care to our patients; our leadership in the areas of Patient-Centered Medical Homes and meaningful use of electronic health records; and our many accreditations that give our patients reassurance that they will receive quality care at Crozer-Keystone Health System.

If you have questions about patient safety, you can call the following numbers:

  • Crozer-Chester Medical Center: 610-447-2380
  • Delaware County Memorial Hospital: 610-284-8768
  • Taylor Hospital: 610-595-6042
  • Springfield Hospital: 610-447-2380

Patient Centered Medical Home

The National Committee for Quality Assurance (NCQA) recognizes Crozer-Keystone Health Network’s primary care practices as Level III Patient-Centered Medical Homes (PCMH). This is the NCQA’s highest designation for Medical Home Practices. To earn this certification, practices must undergo a rigorous set of standards set forth by the National Committee for Quality Assurance.

Patient Safety First 

Crozer-Keystone's focus on Patient Safety First is evident in everything we do, from our daily safety huddles to our required attendance at regularly-scheduled High Reliability Organziation (HRO) seminars. Patients, too, can play a key role in their safe care by learning how to become educated consumers and learning patient safety and medication guidelines.


Annual Reports on Quality

View the 2014 Annual Report on Quality:

Seventeenth Annual Report on Quality

View our Annual Reports on Quality from previous years.

CKHS Quality News

The Philadelphia Inquirer reported recently about efforts to reduce hospital-acquired infections. Thanks to the teamwork and commitment of our staff, Crozer-Keystone Health System scored better than the national average for central-line associated bloodstream infections. Read more>

Read more news and access our media