My CKHS Account - Crozer-Keystone Health System - PA

My CKHS Account

Crozer-Keystone Billing

Welcome to My CKHS Account, Crozer-Keystone Health System's patient billing information site. This is your source to securely and conveniently pay your Crozer-Keystone hospital and outpatient facility bills and manage your accounts from our website.

You may pay your bill(s) and review your statement(s) online using one of two methods: 'Just Pay It' or 'Frequent Patients'. Please review the information about each choice and choose the option that best fits your needs.

Also, be sure to click on the correct link for the site where you received your care:

  • Patients who receive care at Delaware County Memorial Hospital (DCMH) and the Crozer-Keystone Surgery Center at Haverford will click on the DCMH/Haverford Surgery link below to view and pay their bills.
  • Patients who receive care at any of our other hospitals (Crozer, Springfield, Taylor or Community Hospital), as well as all non-physician offices at Crozer Brinton Lake and Media Medical Plaza will click on the 'Crozer, Springfield, Taylor, Community, Brinton Lake, Media' link.

Just Pay It

'Just Pay It' is for patients who do not visit Crozer-Keystone hospitals and outpatient facilities frequently. 'Just Pay It' enables you to securely pay your bill online without establishing a user ID and password with the health system. To use 'Just Pay It,' you will need to use the patient account number printed on your bill.

Enter the appropriate 'Just Pay It' site by clicking on the link of the hospital(s) where you or your family member received care.

For patients at DCMH or the Haverford Surgery Center.

For patients at Crozer, Springfield, Taylor, Community, Brinton Lake or Media Medical Plaza.

Frequent Patients

'Frequent Patients' is right for patients who want to do more with their accounts online. For example, here you can:

  • Make recurring payments on existing accounts
  • View statements
  • Track payments
  • Manage accounts

You will need your patient account number that is printed on your bill, your zip code and address to sign up for an ePayments account.

Enter the appropriate 'Frequent Patients' site by clicking on the link of the hospital(s) where you or your family member received care.

For patients at DCMH or the Haverford Surgery Center.

For patients at Crozer, Springfield, Taylor, Community, Brinton Lake or Media Medical Plaza.

Contact Us

  • Email us at myaccount@crozer.org.
  • If you have a question regarding a hospital bill, please call 1-877-884-1564. Customer Service Representatives are available 8 a.m. - 4:30 p.m. to answer your questions.
  • If you have a question regarding a Crozer-Keystone Health Network (CKHN) or HAN physician bill, please call 610-490-7900.

Frequently Asked Questions

Why wasn't my insurance carrier billed?

If your insurance information is on our billing system when the services are entered, your insurance carrier will be billed directly. However, if the information is inaccurate or incomplete, we may be unable to bill your insurance carrier.

Did my insurance carrier pay for services?

Any reimbursement from your insurance carrier will be reflected on your statement. In addition, many insurance carriers send explanation of benefits to their subscribers explaining how their medical claim was processed.

Why didn't my insurance carrier pay for the services?

To obtain a clear understanding of your benefits and any limitations of your insurance coverage, it is best to contact your insurance carrier directly for an explanation of the way your claim was processed and/or denied.

Why am I getting a bill now, when services were provided so long ago?

Once a response is received from your insurance carrier and we have confirmed that there is additional patient liability, we will bill the patient. However, this process is dependent on when we receive a response from the insurance carrier. In addition, insurance carriers often request additional information that could delay the processing of your claim.

Why do I keep getting bills?

You are still receiving bills because the account balance is still open.

Who ordered the test?

All testing is ordered by a physician or healthcare provider. Please check with the physician's office if you have any further questions.

Why did I have these tests?

Your physician's office will be able to answer this question.

How do I get my test results?

Call your physician's office to get your test results. The business office is not qualified to answer questions regarding tests or test results.

Terms of Use and Disclaimer

Patient Portals

Crozer-Keystone patient portals make it easy for patients to securely access their inpatient and outpatient results and also view and pay bills online.

Learn More

Questions?

If you have a question regarding a hospital bill, please call 1-877-884-1564 or e-mail us at myaccount@crozer.org.