Nondiscrimination Notice - Crozer-Keystone Health System - PA

Nondiscrimination Notice

Crozer-Keystone Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Crozer-Keystone Health System and Prospect medical Holdings does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Crozer-Keystone Health System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Stephanie LaFrance Civil Rights Coordinator at 610-447-6338. After 5 p.m. or on weekends, please call the hospital operator at 610-447-2000.

If you believe that Crozer-Keystone Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Stephanie LaFrance, Director of Patient Relation, One Medical Center Boulevard, Upland, PA 19013, Phone# 610-447-6338, Fax# 610-447-2064, Stephanie.lafrance@crozer.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Stephanie LaFrance, Director of Patient Relations is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Interpreters Available

You have access to interpretation services 24/7 at no personal cost to you.

Español

Crozer-Keystone Health System cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

中文

Crozer-Keystone Health System 遵守適用的聯邦民權法律規定,不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。

Patient Portals

Crozer-Keystone patient portals make it easy for patients to securely access their inpatient and outpatient results and also view and pay bills online.

My CKHS Account

View and pay your CKHS bills online - comfortably, easily and securely.

Pay My Bill

Request An Appointment

You can conveniently request an appointment online 24 hours a day seven days a week. To speak with someone immediately, call us at 1-800-CK-HEALTH (1-800-254-3258).