Patient Policies - Crozer-Keystone Health System - PA

Patient Policies

Patient Policies

Crozer-Keystone Health System adheres to the following policies regarding patients and their care. Please click on the links below for additional information.

Advance Directives

You have the right to make healthcare decisions about what treatment you wish or do not wish to receive. The hospitals of Crozer-Keystone Health System will honor your right to make such decisions; however, anyone may lose the ability to make healthcare decisions due to illness or an accident, and end-of-life healthcare decisions may come up at any time.

Crozer-Keystone Stands Against Child Abuse

All Crozer-Keystone Health System Hospitals must report all cases of suspected child abuse and injuries inflicted upon a child to appropriate authorities, in accordance with the procedures set forth in this policy.

Financial Assistance Policy

Patients shall be treated without regard to their ability to pay for such care. Crozer-Keystone shall operate in accordance with all federal state, and local requirements for the provision of health services, including screening and transfer requirements under the Federal Emergency Medical Treatment and Active Labor Act (EMTALA).

Non-Discrimination Statement

It is the policy of Crozer-Keystone Health System not to discriminate against any individual who presents for care to our hospitals or physician practices because of race, color, religion, age, ancestry, national origin, sex, sexual preference, handicaps, disabilities, marital or veteran status.

Important Notice to Our Medicare Patients

This is a notice to alert you about an emerging group of private insurance products, called Medicare Private Fee-For-Service plans, offered to persons who are Medicare eligible.

Patient Privacy Notice

We believe in your right to keep your health information private and safe. HIPAA, the Health Insurance Portability and Accountability Act, is a federal law that became effective on February 17, 2010. Under HIPAA, we must provide you with a copy of our Notice of Privacy Practices or Avsio de Prácticas de Privacidad.

Patient Rights & Responsibilities

Your rights as well as your responsibilities as a patient are listed in this policy. If at any time, you have questions concerning your rights or responsibilities, you may request assistance from the Patient Representative or Administrator On-Call. 

Releasing Patient Information

Crozer-Keystone Health System hospitals have specific procedures regarding loved ones who may want to receive more detailed updates about your condition. Federal privacy laws mandate that we only provide your specific health information to those individuals who are active in your care or that you elect to tell. 

Crozer-Keystone is Smoke-Free

Consistent with our mission to improve the health of our community, the use of tobacco, smokeless tobacco and electronic nicotine delivery systems (ENDS) is prohibited in Crozer-Keystone facilities and properties.

Patient Portals

Crozer-Keystone patient portals make it easy for patients to securely access their inpatient and outpatient results and also view and pay bills online.

My CKHS Account

View and pay your CKHS bills online - comfortably, easily and securely.

Pay My Bill

Request An Appointment

You can conveniently request an appointment online 24 hours a day seven days a week. To speak with someone immediately, call us at 1-800-CK-HEALTH (1-800-254-3258).