Alan H. Zweben, M.D. Receives Physician Service Excellence Award - Crozer-Keystone Health System - PA

Published on February 08, 2016

Alan H. Zweben, M.D. Receives Physician Service Excellence Award

Crozer-Keystone Health SystemMedia Contact:
Katrina Stier
(610) 447-6314
Katrina.Stier@crozer.org

Alan H. Zweben, M.D. Receives Physician Service Excellence Award

Alan H. Zweben, M.D.

Crozer-Keystone Health System internal medicine physician Alan H. Zweben, M.D., recently received the Physician Service Excellence Award for the quarter from Crozer-Keystone.

This award recognizes the physician who demonstrates commitment and outstanding patient care as indicated by patient satisfaction scores and Hospital Consumer Assessment of Healthcare Providers and System scores, commonly known as HCAHPS.

“The committee reviews various patient satisfactions tools and presents the physician with the highest overall scores with a plaque recognizing the physician for upholding the patient experience in the highest regards,” says Jeffrey Nachman, M.D., chairman of the Crozer-Keystone Physician Service Excellence Committee. Nachman also serves as medical director for the Department of Anesthesiology and Perioperative Medicine for Springfield Hospital.

The HCAHPS includes questions about patient perspectives on care and patient rating items that cover nine key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care.

“I am flattered to receive this award, ironically at a time when general internists, including my practice, are stepping away from inpatient work. Obviously a ‘high score’ reflects much more than my individual effort. The communication and skills of my excellent physician colleagues and other Crozer personnel are essential to a good experience for my patients,” says Zweben.

Zweben is a board-certified internist with Internal Medicine Associates located at Crozer-Chester Medical Center. He earned his medical degree from the State University of New York at Stony Brook and did his residency at Pennsylvania Hospital. To learn more or request an appointment, contact (610) 447-6788.

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