Crozer-Keystone Celebrates “the Heart of the Hospital” During National Volunteer Week - Crozer-Keystone Health System - PA

Published on April 11, 2016

Crozer-Keystone Celebrates “the Heart of the Hospital” During National Volunteer Week

Crozer-Keystone Health SystemMedia Contact:
Katrina Stier
(610) 447-6314

Bunny Implazo has been volunteering at Springfield Hospital since 2005.

Bunny Implazo has been volunteering
at Springfield Hospital since 2005.

Crozer-Keystone will observe National Volunteer Week, Apr. 10-16, by honoring its volunteers — a dedicated group of over 300 people, who have a crucial impact not just on our patients, but on our hospitals.

“Volunteers have a substantial impact on our hospitals,” says Janet Kalup, director of Volunteer Services for Crozer-Keystone Health System.

Most volunteers are recent retirees and local students. They volunteer in many different departments, including gift shops, pediatrics, pharmacy, admissions, discharges, escort services, fundraising activities and cancer centers.

Volunteering leaves an impact not only on Crozer-Keystone’s hospitals and patients, but also on the volunteers. If you ask volunteers to name their favorite or most rewarding part of working at the hospital, they pause, take a moment to think and then — with a big smile — tell their story.

“Most volunteers say there is nothing better than knowing they have helped someone in need. It doesn’t matter if a volunteer commits to an hour or four hours; it makes a difference to the ones who are being helped,” Kalup says.

“Thank you, all of you, for your dedication and commitment to the Crozer Keystone Health System,” says Kalup. “You are the best of the best.”

Scott Carlile enjoys connecting with patients and employees…

Scott Carlile is a volunteer at Delaware County Memorial Hospital (DCMH) escorting patients to their locations. “This is the best job I’ve ever had. I’ve made a lot of friends who are some of the nicest people I’ve ever met in my life, and it’s great to know that I’m helping out our patients.”

Karen Harper loves working with the community…

Karen Harper is a volunteer at Crozer-Chester Medical Center in the Crozer Corner. “I love working in the gift shop. I enjoy the social interaction with the employees and the community. Working with the public is great and I love it here.”

Barbara Aiello enjoys working alongside the other volunteers…

“I do what I can to help the volunteers and the director, Janet Kalup, to do what they do. Taylor Hospital Volunteers are like a family. We care for each other and the staff that we support. Even when we don’t feel like coming in, we are all very glad we did. It is very rewarding to give back to the community.”

Springfield Hospital’s volunteers agree that it is all about working with the people…

Claire Shetter says, “I enjoy being able to give back to the community. I like to smile and make people happy. I especially like helping out the Springfield staff.” Jean Milione agrees with Clair that, “It is all about the people and feeling like I'm helping people. I don't know what I would if I couldn't volunteer.” Bunny Implazo agrees. She loves volunteering and especially working with the people.

Additionally, our physicians, employees and visitors are grateful for the invaluable service our volunteers provide and often receive thank you letters. Ethel Smith, volunteer at Crozer-Chester Medical Center, was recently recognized by Charles Geller, M.D.

Dear Ms. Smith,

Please allow me to introduce myself. My name is Dr. Charles Geller and I joined Crozer-Keystone Health System as the chief of cardiothoracic surgery just over a year ago. I wanted to let you know how impressed I have been with the beautiful and unique heart pillows you have been crafting for our post-operative patients. Not only do they help the patients with their mental and physical recovery, they are truly individual works of art.

It is so generous and kind of you to donate your time and energy to this meaningful endeavor. The staff, patients and I would like to sincerely thank you for your charitable work and hope that you will be able to continue with this project for many years to come.

Very truly yours,

Charles Geller, M.D.

These are just four of the 336 stories that Crozer-Keystone volunteers could tell. They give more than just their time; they also give their compassion, generosity and bubbly personalities. And that’s why they are “the heart of the hospital.”

Want to Volunteer?

This Crozer-Keystone Health System offers a wide range of volunteer opportunities in departments throughout our hospitals. Some of these opportunities include volunteering for gift shops, pediatrics, pharmacy, admissions, fundraising activities, cancer centers and many more. To learn more, visit

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