Gregory Frattaroli M.D. Receives Physician Service Excellence Award - Crozer-Keystone Health System - PA

Published on September 29, 2015

Gregory Frattaroli M.D. Receives Physician Service Excellence Award

Crozer-Keystone Health SystemMedia Contact:
Mary Wascavage
(610) 284-8619
Mary.Wascavage@crozer.org

Emergency medicine physician Gregory Frattaroli, M.D. received the Crozer-Keystone Physician Service Excellence Award.

This award recognizes the physician who
demonstrates commitment and outstanding
patient care.

Gregory Frattaroli, M.D., emergency medicine physician for Crozer-Chester Medical Center, received the Physician Service Excellence Award for the fourth quarter from Crozer-Keystone Health System.

This award recognizes the physician who demonstrates commitment and outstanding patient care as indicated by patient satisfaction scores and his Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) scores, commonly expressed as “H-Caps”.

Jeffrey Nachman, M.D., chairman of the Physician Service Excellence Committee for Crozer-Keystone Health System and medical director for the Department of Anesthesiology and Perioperative Medicine at Crozer-Chester Medical Center and Springfield Hospital, commented, “The committee reviews various patient satisfactions tools and recognizes the physician with the highest overall scores and peer recommendations. Each recipient receives a plaque recognizing the physician for holding the patient experience in the highest regard.”

The HCAHPS initiative is to provide a standardized survey instrument and data collection for measuring patients' perspectives on hospital care. The HCAHPS survey is a core set of questions combined with hospital-specific items sent to patients to measure customer service and satisfaction while at a Crozer-Keystone facility.

The HCAHPS survey contains questions about patient perspectives on care and patient rating items that cover nine key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care.

“Patient care is very important to me. I am often working with patients and their families when they come into the Emergency Department; so it is important to have good communication during an otherwise very stressful time in their life,” says Frattaroli.

Established in 1990, Crozer-Keystone Health System is the largest employer and provider of health care services in Delaware County. The system comprises five hospitals as well as a network of primary care and specialty practices and the Healthplex® Sports Club Call 1-800-CK-HEALH or visit www.crozer.org for more information.

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