Leon Katz, M.D. Receives Physician Service Excellence Award - Crozer-Keystone Health System - PA

Published on June 08, 2015

Leon Katz, M.D. Receives Physician Service Excellence Award

Crozer-Keystone Health SystemMedia Contact:
Katrina Stier
(610) 447-6314

Leon Katz, M.D. is the lead surgeon and
medical director for Crozer-Keystone's
Comprehensive Bariatric Surgery Program.

Leon Katz, M.D., lead surgeon and medical director of the Crozer-Keystone Comprehensive Bariatric Surgery Program, received the Physician Service Excellence Award for the third quarter from Crozer-Keystone Health System.

This award recognizes the physician who demonstrates commitment and outstanding patient care as indicated by patient satisfaction scores and his Hospital Consumer Assessment of Healthcare Providers and System scores or commonly known as HCAHPS.

“The committee reviews various patient satisfaction tools and presents the physician with the highest overall scores with a plaque recognizing the physician for upholding the patient experience in the highest regards,” says Jeffrey Nachman, M.D., chairman of the Crozer-Keystone Physician Service Excellence Committee. Dr. Nachman also serves as the medical director for the Department of Anesthesiology and Perioperative Medicine at Crozer-Chester Medical Center and Springfield Hospital.

The HCAHPS initiative is to provide a standardized survey instrument and data collection for measuring patients' perspectives on hospital care. The HCAHPS survey is a core set of questions combined with hospital specific items sent to patients to measure customer service and satisfaction while at a Crozer-Keystone facility.

The HCAHPS survey contains questions about patient perspectives on care and patient rating items that cover nine key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care.

“Patient care is very important to me and being recognized as a leader in the patient experience means a lot. As a bariatric surgeon, I make a commitment to my patients to work with them before and after the surgery," says Dr. Katz. I simply treat my patients like family members and basically one can’t go wrong.”

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