CKHS, CarePayment Partner to Offer Patients Affordable Payment Options for Medical Expenses - Crozer-Keystone Health System - PA

Published on January 06, 2015

Crozer-Keystone Partners with CarePayment to Offer Patients Affordable Payment Options for Medical Expenses


Crozer-Keystone Health SystemMedia Contact:
Grant Gegwich
(610) 447-6316

Crozer-Keystone Health System is partnering with CarePayment®, a leading national patient financing firm, to offer its patients new affordable payment options. Patients will be able to finance medical expenses for up to 25 months at 0.00% APR for the life of the account, with no impact on credit scores.

“We have seen a strong increase in people paying more out of pocket for medical services, from those with group health insurance to others with high deductible coverage and even senior citizens who can no longer afford a Medicare supplemental plan,” says Philip Ryan, Crozer-Keystone senior vice-president and chief financial officer.  As the largest healthcare provider in Delaware County, the Crozer-Keystone system includes five hospitals, several outpatient centers and a network of physicians who serve large and diverse population.

CarePayment Logo

“We don’t want money worries to stop our patients from receiving the care they need. Our partnership with CarePayment allows us to support our mission to serve the community by offering extended monthly payments that might better fit our patients’ budgets,” says Robert Perry, CKHS vice president of Revenue Cycle Services.

In addition to CarePayment financing, Crozer-Keystone has undertaken a full range of initiatives to improve patient financial engagement.  The health system has rolled out the CarePricer tool so its financial counselors can provide estimates of patient out-of-pocket costs and make payment arrangements before any charges for care are incurred. All Crozer-Keystone financial counselors also have been trained as Certified Application Counselors (CACs) to help patients as part of the Affordable Care Act apply for health coverage on the federal insurance exchange. Financial counselors also help with determining appropriate government assistance programs and applications.

“Crozer-Keystone has put in place just what the patient has ordered. We recently surveyed more than 400 patients who used CarePayment, and 95 percent or more want to know healthcare prices and payment options upfront,” says Ann Garnier, COO of CarePayment. “What’s more, 73 percent, or nearly three out of four people, think having a CarePayment account removes barriers to receiving necessary medical care.”

About Crozer-Keystone Health System

Crozer-Keystone Health System is a not-for-profit health system that is the leading healthcare provider and employer in Delaware County, Pa. The health system comprises five hospitals, operates several outpatient centers, and a network of primary care and specialty practices. For more information, visit

About CarePayment

Headquartered in Lake Oswego, Oregon, CarePayment is a patient financial engagement company that accelerates provider transition to the new consumer-driven healthcare market. Powered by advanced technology and analytics, our innovative patient financing solutions improve patient satisfaction and loyalty while delivering superior financial results. By partnering with healthcare providers to make affordable financial options available, CarePayment helps patients get the care they need, when they need it, while protecting the financial health of provider organizations so they can continue to offer valuable care to the community. The CarePayment 0.00% APR payment program is compliant with applicable state and federal consumer credit laws, requires no application, and is supported by a friendly US-based customer service staff. Accounts for the program are issued by WebBank of Salt Lake City, UT. Find more information at

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