Haffey Named President of DCMH/Taylor; Young Succeeds Him as Chief Nursing Officer
SPRINGFIELD, Pa—Robert Haffey, M.B.A., M.S.N., of Garnet Valley, was recently named President of Delaware County Memorial Hospital in Drexel Hill, and Taylor Hospital in Ridley Park. Haffey joined Crozer-Keystone in 2012 as chief nursing officer, a position now held by his successor, Eileen Young, M.S.N., R.N., of Media.
Robert Haffey, M.B.A., M.S.N., president,
Delaware County Memorial Hospital and
Haffey was born and raised in the Philadelphia area. He attended Temple University, where he earned his bachelor’s degree; LaSalle University in Philadelphia, where he earned his Master of Science in Nursing degree; and Eastern University in St. David’s, Pa., where he earned his Master of Business Administration degree. He worked extensively on the clinical side in organizations including Pennsylvania Hospital, a member of the University of Pennsylvania Health System; and Memorial Hermann Healthcare System – Texas Medical Center in Houston, Texas.
Young has spent her career in various nursing and leadership roles within Crozer-Keystone Health System. She most recently served as Assistant Vice President of Quality and Performance Improvement, a position that she held for 13 years.
Eileen Young, M.S.N., chief nursing officer,
Crozer-Keystone Health System
Young earned her bachelor’s degree from Neumann College in Aston, and her Master of Science in Nursing degree from Widener University in Chester.
“I am pleased to welcome Bob Haffey and Eileen Young into their new roles,” says Joan K. Richards, president and chief executive officer of Crozer-Keystone Health System. “Both of these exceptional individuals have the knowledge, drive and experience to create new opportunities for Crozer-Keystone, our medical staffs, employees, and most importantly, the people in the communities that we serve.”
Haffey’s immediate tasks at hand are to address patient experience of care issues, and enhance quality of service and patient care at both hospitals. “I believe that we provide excellent quality of patient care at our hospitals,” Haffey says. “I think it’s not enough to just stop there, however. We must continue to work with the goal of improving our current processes and services in order to be successful and to take the best possible care of our patients.”
Patient experience of care (PEC) initiatives address potential issues that can impact a patient’s hospital experience. Some programs already in place at Crozer-Keystone include the “No Pass Zone,” where any employee will immediately respond to a patient’s call light and help to address the issue, and the Restful Nights Program, which aims to decrease noise levels at times when patients are sleeping. Haffey maintains that, together with exceptional healthcare services, programs such as these help hospitals and health systems to provide the very best overall experience to their patients.
Haffey joined Crozer-Keystone’s executive team in 2012, and since then has made strides in the PEC area as well as the health system’s Transformational Leadership program. He was instrumental in the creation and introduction of CK CARES to the Crozer-Keystone family. CK CARES is a set of core values that serves as the foundation for every person’s and team’s thoughts, decisions and actions. It stands for our Commitment to safety and service, Knowledge, Compassion and empathy, Accountability, Respect, Excellence and Stewardship.
Haffey, who resides in Garnet Valley with his wife, Kathleen, and their five children, is looking forward to engaging DCMH and Taylor’s longtime medical staffs, bringing new physicians into the hospitals’ family, and enhancing each hospital’s services while capitalizing on those programs and services that DCMH and Taylor are well-known for—such as orthopedics, rehabilitation, hospice and women’s health. “We have skilled, friendly people working in our hospitals, and loyal medical staffs,” he says. “I am looking forward to meeting as many people as I can and hearing their thoughts and suggestions. Their contributions will only help to advance our mission.”
As the health system’s new Chief Nursing Officer, Young has a similar vision for Crozer-Keystone’s nursing. She maintains that in order for any hospital or health system to be successful and provide patient-centered care, they must engage nurses in every part of the process. “We have expert nursing staff throughout our hospitals,” she says. “Patients expect us to have these technical skills, and we do. That is why they come to us for care. But in today’s world it is also about the non-technical aspects of care, such as a culture of safety and patient-centeredness. We are working to develop this focus. Patients have choices and we want them to choose us. There is only one way to be successful in this journey—to engage our staff and do it together.”
Young has already begun working on three different areas of focus: Inviting staff nurse leaders from each Crozer-Keystone hospital to be a part of the health system’s senior nursing leadership group, bringing together multidisciplinary teams to work on performance improvement initiatives, and revamping the CKHS nursing Shared Governance Vision Day initiative so that it is focused almost exclusively on implementing evidence-based nursing practice — practice based on research, internal best practice and specialty organization standards. “Some very good work has been done throughout Crozer-Keystone, such as nursing research projects and implementing evidence-based care standards, building a solid foundation to move forward as a single nursing department across the system,” she says.
Young has been a part of the Crozer-Keystone family for 34 years. She started her career at the bedside and has held various leadership positions in quality and patient safety, nursing management, case management and managed care. “I could not feel more privileged to have this opportunity,” she says. “To me, it is always about being willing to learn, change and accept change, look at other people’s points of view and work more as a team than alone to achieve our goal - care that is safe and patient centered. We must be willing to recognize that it’s never about us; it’s about our patients. As leaders, we have to be willing to do anything that we would ask anyone else to do.”
Young resides in Media with her husband, Bob, and their daughter.