My Crozer-Keystone Story: Dolores Burke, Orthopedic Patient - Crozer-Keystone Health System - PA

Published on August 29, 2014

My Crozer-Keystone Story: Dolores Burke, Orthopedic Patient

Crozer-Keystone Health SystemMedia Contact:
Aubrey Proud
(610) 447-6171
Aubrey.Proud@crozer.org

Why I love CKHS

“From the moment I arrived everything was taken care of. I didn’t have to do anything but focus on getting better.”

Background

In June 2014, Dolores Burke of Concord Township fractured her pelvis while vacationing in Spain. Even before she got back home, Crozer-Keystone staff members were able to help Burke with her unusual circumstance.

Dolores Burke

Dolores Burke, Concord Township

"I was on vacation in Spain with a friend when I unfortunately was robbed while walking along a street. I fractured my pelvis during the incident. At the time, I did not realize my injury was that severe, but my friend was persistent. She contacted my daughter who was able to get in contact with Deborah Love, administrative director of Emergency Management at Crozer-Keystone, through a mutual friend. Together, they began the process of coordinating my care for when I arrived back in the United States.”

“Once I arrived at Philadelphia International Airport, paramedics from Lifestar Response were already at my gate and to my pleasant surprise they came aboard the airplane to help me onto a stretcher. My friend and I received assistance to get through customs quickly and then into a waiting ambulance to transport both of us straight to Crozer for my treatment. A team of doctors and staff were there waiting and were already informed about my situation. I didn’t have to do a thing. Everything was already taken care of from the moment my plane landed. The two orthopedic surgeons who were assigned to my case were spectacular: R. Bruce Lutz, M.D. and James T. McGlynn, M.D. They checked on me frequently and made the whole situation as relaxing as possible. Even Deb came to my room to see how I was doing. I have been discharged from Crozer and am now out of rehab, and it is nice that staff from Crozer continue to follow up with me regarding my recovery.”  

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