Crozer-Keystone’s Home Care Ranked Among Top 25 Percent Nationwide for Seventh Time - Crozer-Keystone Health System - PA

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Published on December 13, 2013

Crozer-Keystone’s Home Care Ranked Among Top 25 Percent Nationwide for Seventh Time

Springfield, Pa. – For the seventh year in a row, Crozer-Keystone’s Home Care department was named to the “HomeCare Elite™,” ranking it among the top 25 percent of Medicare-certified home health agencies in the country. Out of 9,969 agencies considered, 2,496 were named “elite” based on an analysis of publicly available performance measures in quality outcomes, best practices implementation, patient experience, quality improvement and consistency, and financial performance. This annual listing of the nation’s top-performing home care providers is compiled by OCS, Inc., a provider of healthcare rating information, and DecisionHealth, publisher of the home care newsletter, Home Health Line.

“Our outstanding Home Care team has worked very hard to distinguish us as the only agency among our competition to win the HomeCare Elite™ Award seven years in a row,” says Jane Hanahan, R.N., B.S.N., M.H.A., administrative director of Crozer-Keystone Home Health and Hospice. “Because the award considers both outcomes and financial management, it shows that we provide excellent care in an efficient way.” A big part of that, Hanahan says, involves “empowering patients” to manage their care at home, whether they are recovering from a surgical procedure, seeking help with a medical condition like diabetes, or needing assistance with a health issue such as physical or speech therapy, wound care or pain management.

By helping patients to better understand their care and medications, and by educating patients about possible “red flags,” Hanahan says that Crozer-Keystone Health System home care providers are able to effectively prevent rehospitalizations and reduce emergency room visits – thereby cutting back on healthcare costs and supporting better patient outcomes. “Many patients we see may be anxious about coming home from the hospital, or they may be dealing with multiple prescriptions and may need help managing them,” Hanahan explains. “Our service offers reassurance that somebody is providing the support patients need to effectively manage their care at home.”

Hanahan notes that home care is covered by most insurance plans and that Crozer-Keystone has a 24/7 on-call service in case patients have a question during non-business hours or in the middle of the night. Home healthcare providers at CKHS are highly skilled in managing a wide variety of clinical issues, and they regularly consult with patients’ physicians to coordinate the most comprehensive care, Hanahan says.

The approximately 150 employees in the CKHS Home Health department support about 700 to 750 daily cases on average through the “elite” service, which has been serving patients in Delaware County for nearly 30 years. “We have a great management team and a great staff,” Hanahan says. “We work hard to provide excellent care."

For more information about Crozer-Keystone Home Health, call (610) 284-0700 or visit here.

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