Crozer-Keystone Honors First Recipient of DAISY Award for Extraordinary Nurses
Healing depends on every member of the health-care team contributing his or her knowledge, skills, dedication and compassion to the process of patient care. And yet it is often a nurse who is remembered by a patient, family member or and colleague as the one who made all the difference in their experience of healthcare. Now, in Crozer-Keystone Health System (CKHS), a DAISY blooms for these extraordinary nurses.
Photo: (left to right) Kathy Lehman, R.N.; Jenn Pennewill, B.S.N., R.N.; Ann Basden, R.N.; Jaclyn Parkinsom, R.N.; Loreen Evans, M.S.N., R.N., CEN; Peggy Buckmann, B.S.N., R.N.; Kim Wesolowski, M.D.; Gabriella DeCicco, B.S.N., R.N.; Kathy Cottrufello, R.N.; and Jill O’Conner, B.S.N., R.N.
“Ms. P.W. has been a member of our practice for many years; however, recently she found herself quite sick after a slew of events that occurred during her last hospital stay,” begins one story about Peggy Buckson, B.S.N., R.N., the nurse case manager for the Crozer-Keystone Center for Family Health, as recalled by Family Medicine Resident Felecia Singh-Sumner, M.D. “Once Peggy was informed of her admission and subsequent discharge from the hospital, she called Ms. P.W. to ensure that things were safe for her transition, answered all of the patient’s and her son’s questions, and clarified any medicine changes with the recent transition.”
Crozer-Keystone introduced the DAISY Award in 2013 to recognize nurses who demonstrate the ideals of a DAISY nurse: Dedicated, Autonomous, Innovative, Selfless and ExtraordinarY.
Buckson was honored by her colleagues in October as Crozer-Keystone’s first DAISY Award recipient.
There have been two award presentations, one before an audience of Buckson’s colleagues at the Center for Family Health and the other before her nursing peers at a recent Vision Day. Buckson received a certificate commending her for being an “Extraordinary Nurse.” The certificate reads, “In deep appreciation of all you do, who you are, and the incredibly meaningful difference you make in the lives of so many people.” As a DAISY honoree, Buckson also received a sculpture called “A Healer’s Touch.”
“It is an honor to be recognized in this way by my peers,” Buckson says. “It is a reminder that what I do every day is important, and it makes me feel proud to be part of such a wonderful group of people.”
Buckson is part of the multidisciplinary team at the Center for Family Health, which manages the care of patients who are at a high risk for frequent emergency department treatment and hospitalization, including those with diabetes, heart failure and asthma. In her role as nurse case manager, she provides education and coordinates care, outreach and transitions between inpatient and outpatient care for these persons. For example, she and the center’s pharmacists work closely to manage medications, including “blood-thinners,” for Coumadin patients.
“I have personally observed her interactions with these patients, and for each one, she is patient, concerned, empathetic, and often goes above and beyond what is expected from her in the clinic,” observes another nominator, Clinical Pharmacist Alice Lim, Pharm.D., who co-manages the anticoagulation clinic at the center. “The biggest testament to her dedication to patients is how much they have responded to her. Patients absolutely love her and ask about her all the time. Peggy truly embodies all of the criteria for the DAISY award.”
Planting the DAISY at Crozer-Keystone
The not-for-profit national DAISY Foundation was established by family members in memory of J. Patrick Barnes, who died in 1999 at the age of 33 from complications of an auto-immune disease. The care that Barnes and his family received from nurses while he was ill inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patient families.
“We are proud to be among the hospitals participating in the DAISY Award program,” says Robert Haffey, MBA, M.S.N., R.N., chief nursing officer for Crozer-Keystone. “Nurses are heroes every day. Given the many challenges in the global health-care environment, the DAISY Award could not be launched at a better time. It’s important that our nurses know their work is highly valued, and the DAISY Foundation provides a way for us to do that.”
The Crozer-Keystone nursing staff was enthusiastic about introducing the DAISY Award in the health system, explains Zanet Lester, MSHA, B.S.N., R.N., director of Crozer-Keystone’s Center for Nursing Excellence. In 2011 they explored the idea with Crozer-Keystone’s Magnet Ambassadors. The Patient and Professional Caregiver Experience of Care Council, took up the charge to implement the program in 2013 and created a DAISY sub-committee.
“I thought it was a great idea to honor the ‘superhuman’ work that nurses do at the bedside every day — not only the lifesaving events, but also the thoughtful little things that nurses do every day to make a difference in a patient’s life,” says Melody Massi, R.N.-BC, a nurse in the Emergency Department at Delaware County Memorial Hospital, who helped to lay the groundwork for the DAISY Award at Crozer-Keystone.
“Our nurses don’t do what they do because they seek accolades, but they deeply appreciate someone who notices when they go above and beyond the fundamental expectations of patient and family care,” Lester says. “It is important to recognize and celebrate our exceptional nurses — they are an inspiration to all of us.”
For more information about the DAISY Award, visit https://www.crozerkeystone.org/healthcare-professionals/nursing/daisy-award/.