Samantha Fleifel named executive director of the Crozer-Keystone Health Network
Crozer-Keystone Health System recently appointed Samantha Fleifel executive director of the Crozer-Keystone Health Network and vice president of the Crozer-Keystone Health System.
Samantha Fleifel, Executive Director
Crozer-Keystone Health Network
In this dual role, she will oversee the partnership and activities of the five-hospital health system and its 300-plus physician partners, who comprise the largest primary and specialty care physician network in Delaware County.
Fleifel, who previously served as vice president of Specialty Care for Crozer-Keystone Health Network, brings more than 15 years of private physician practice and health system management to Crozer-Keystone, as well as significant industry leadership experience through the Medical Group Management Association (MGMA).
Working together with Crozer-Keystone’s partner physicians and hospital leadership, she aims to create an even more integrated experience for patients – who often visit a number of different doctors and specialists in the course of their care.
“Our goal is for patients to flow seamlessly from their primary care doctors to specialists and outpatient facilities or hospitals within the Crozer-Keystone Health System,” Fleifel explains. “Rather than looking at the care we provide from the inside out, we are shifting our focus to the outside in and trying to better understand what our patients experience from the first time they walk through our doors,” she says.
To support a more cohesive patient experience, Fleifel says the health system is working to develop “Physician Administrator teams,” which bring doctors and administrators together to make the best decisions about how to deliver care.
Crozer-Keystone is committed, Fleifel says, to developing a dedicated culture of service, where providers help patients work through their issues in the most empathetic way possible, utilizing all the resources available through the health system.
Altogether Crozer-Keystone encompasses five hospitals, including Crozer-Chester Medical Center in Upland, Delaware County Memorial Hospital in Drexel Hill, Taylor Hospital in Ridley Park, Springfield Hospital in Springfield, and Community Hospital in Chester. The health system also includes the Healthplex® Sports Club in Springfield, as well as a number of dedicated outpatient facilities and a vast physician network.
Bringing all of these resources together to provide collaborative care for patients will not only help to support a better patient experience but will ultimately promote optimal treatment outcomes, Fleifel says.
Fleifel, who spent the first 10 years of her career in private practice leadership for multispecialty and primary care practices, says that her management philosophy is driven largely by her view of physicians as partners with hospitals and health systems in the delivery of patient care.
Among her professional achievements, Fleifel is a Certified Medical Practice Executive (CMPE) by MGMA and is one of 12 individuals from around the country who were selected to develop the MGMA’s Body of Knowledge for Practice Management, a comprehensive resource tool for members of the medical profession. Also, Fleifel was recognized for four consecutive years as an MGMA Superior Performing practice (among the top 10% nationwide). She has chaired and served on various MGMA committees and has been active on the organization’s state board.
Fleifel earned an MBA from the University of Baltimore.