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Published on November 27, 2013

Crozer-Keystone Hospice Volunteers Help the Entire Family

In Brief:

  • The philosophy of hospice care is to provide an opportunity for terminally ill patients to improve their quality of life and to ensure that they are as comfortable as possible — whether in a hospital setting or at home — and to provide support for their family members, as well.
  • Crozer-Keystones Hospice offers physical, spiritual and emotional support for patients in both hospital and in-home settings. The Crozer-Keystone Hospice Residence at Taylor Hospital is a warm and inviting 10-bed inpatient unit designed for comfort and ease.
  • The in-home hospice team consists of physicians, nurses, a social worker, clergy, home health aides, volunteers and therapists who coordinate care with the patient’s physician to develop an individualized plan of care for symptom management and pain relief.

Unfortunately, death is a part of life. For some persons, death is sudden and unexpected, while for others, it may be anticipated for some time. Often, hospice care can be the best option for an individual and his or her family when they are facing a terminal illness.

A room in the Crozer-Keystone Hospice Residence.

Hospice is much more than a place where a terminally ill patient may live for the remainder of his or her days or months. The philosophy of hospice care is to provide an opportunity for patients seeking to improve their quality of life and to ensure that they are as comfortable as possible — whether in a hospital setting or at home — and to provide support for their family, as well.

The Valuable Role of Volunteers

The Crozer-Keystone Hospice team consists of highly trained professionals as well as volunteers, who offer comfort and companionship to patients and their families. “Hospice volunteers play a valuable role in enabling hospice organizations to offer the best care possible for patients and their caregivers,” says Judy Lieberman, director of Volunteer Services at Taylor Hospital. “They work in a variety of capacities: they work at the bedside, visit patients at their homes and assist in the office. We have volunteers that work on the inpatient unit at Taylor Hospital. They will read to a patient, play games with families who bring in small children and bake cookies. I have one volunteer who brings bread or a pizza from home and bakes it on the unit. The idea of baking on site is to make the unit feel more like a home. Volunteers also answer the phone and assist the nursing staff with whatever tasks they may need.

“Also, volunteers will stay with the patients in their rooms so the family members can have a break, go to the store or to a doctor’s appointment,” continues Lieberman. “It takes a unique type of individual to be with a patient or family member during the end stage of their life. In addition to our inpatient volunteers, those who visit with patients in their homes are truly special. They will sit with the family and reminisce about family stories, history, music, etc. The families and the staff are so appreciative of their contributions. It is their generosity of time and caring that is a cornerstone of the hospice program.”  

The volunteers also provide respite for family members giving them time away from the patient to perform errands or rest.

The Gift of Caring

“Hospice volunteers are dedicated, compassionate individuals who are valuable members of our hospice team,” says Jane Hanahan, R.N., B.S.N., M.H.A., administrative director of Crozer-Keystone Home Care and Hospice. “Their gift of ‘caring’ helps support our patients and families through difficult times. They always give their best.”

Crozer-Keystone Home Care and Hospice offers physical, spiritual and emotional support for patients in both hospital and in-home settings. The Crozer-Keystone Hospice Residence at Taylor Hospital is a warm and inviting10-bed inpatient unit designed for comfort and ease. The in-home hospice team consists of physicians, nurses, a social worker, clergy, home health aides, volunteers and therapists who coordinate care with the patient’s physician to develop an individualized plan of care for symptom management and pain relief.

For more information about the Crozer-Keystone Hospice Residence at Taylor Hospital (inpatient) and in-home services (outpatient), call 610-284-0700 or visit www.crozerkeystone.org and click on Services, then Hospice. To learn more about Volunteer Services, call Judy Lieberman at 610-595-6070.

Contact Us

Crozer-Keystone Health System

Grant Gegwich, Vice President

Phone: 610-447-6316
Fax: 610-447-2015
Pager: 610-604-1728

Crozer-Chester Medical Center

Grant Gegwich, Vice President

Phone: 610-447-6316
Fax: 610-447-2015
Pager: 610-604-1728

Kate Stier, Director

Phone: 610-447-6314
Fax: 610-447-2015
Pager: 610-541-3130

Community Hospital

Grant Gegwich, Vice President

Phone: 610-447-6316
Fax: 610-447-2015
Pager: 610-604-1728

Kate Stier,  Director

Phone: 610-447-6314
Fax: 610-447-2015
Pager: 610-541-3130

Springfield Hospital

Grant Gegwich, Vice President

Phone: 610-447-6316
Fax: 610-447-2015
Pager: 610-604-1728

Kate Stier,  Director

Phone: 610-447-6314
Fax: 610-447-2015
Pager: 610-541-3130

Healthplex Sports Club

Grant Gegwich, Vice President

Phone: 610-447-6316
Fax: 610-447-2015
Pager: 610-604-1728

Kate Stier, Director

Phone: 610-447-6314
Fax: 610-447-2015
Pager: 610-541-3130

Delaware County Memorial Hospital

Mary Wascavage
Director of Public Relations and Marketing

Phone: 610-284-8619
Fax: 610-284-8606
Pager: 610-318-0861

Taylor Hospital

Mary Wascavage, Director

Phone: 610-284-8619
Fax: 610-284-8606
Pager: 610-318-0861