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Published on April 03, 2012

DCMH EMS Named 2011 Pennsylvania EMS Agency of the Year

Delaware County Memorial Hospital’s Emergency Medical Services department has been selected as the recipient of the 2011 Pennsylvania EMS Agency of the Year award. 

This award honors a large-volume EMS agency for their contribution to the development and growth of quality pre-hospital care within their community by demonstrating a consistent pattern of timely care delivery, working cooperatively with surrounding EMS agencies, and by supporting professional development activities for its providers. 

Tim Mengel, MBA, EMT-P, director and chief of EMS at DCMH, was surprised to learn of his agency’s award. “I had no idea we had even been nominated,” Mengel says. “When I got the phone call informing me about the award, I couldn’t wait to share the news. We all work very hard to reduce the pain and suffering of everyone we encounter, whether it’s a treatment, a comforting moment or just a follow-up phone call. 

“This award provides much-deserved recognition for the perseverance, excellent clinical care and culture of our staff,” Mengel adds. “Our communities benefit every day from the commitment, compassion and quality of care we provide. The entire DCMH community has a lot to be proud of too. The support of administration and our colleagues helped make this award possible.” 

“I would like to congratulate the DCMH team on this outstanding achievement,” says John Scherf, vice president of DCMH. “We know they are innovators, always looking toward the most up and coming trends to enhance the care they give, but this award proves that their accomplishments are noticed by those in the highest ranks of the commonwealth.”  

“Tim and his team truly care about the care they give the people in our community,” adds William McCune, president of DCMH. “They aren’t just satisfied with just doing their jobs. They strive to do all they can to keep people healthy, whether through education, emergent care, or bringing the latest national best practices to our community hospital. They certainly are deserving of this honor.” 

DCMH is the first EMS agency in Delaware County to receive this award. “There are over 1,000 EMS agencies in Pennsylvania. To be singled out as one of the best is amazing,” Mengel says. 

They were the first ALS service in Delaware County to initiate a special protocol for handling a certain type of heart attack that is associated with a high mortality rate.

Leveraging available technology, paramedics in the field are able to obtain and interpret real-time EKG data, therefore reducing the time to definitive cardiac care once the patient arrives at the emergency department. 

In 2010, DCMH EMS boasted an impressive 54% return of spontaneous circulation for victims of sudden cardiac arrest; with 18% of these patients surviving to hospital discharge, which is more than double the national average. 

This year’s award recipients were publicly announced on Aug. 19 at the Pennsylvania State EMS Conference and were presented with their awards on Nov. 21 at the Pennsylvania Fire and Emergency Services Institute annual dinner in Camp Hill, Pa. 

The EMS Agency of the Year award was presented in conjunction with the Pennsylvania Fire and Emergency Services Institute banquet, with nearly 500 people in attendance. The award was presented by the PA Secretary of Health, Director of the Bureau of EMS, and Executive Director of Pennsylvania Emergency Health Services Council. 

“I was honored to accept the award on behalf of all 40 of our EMS providers,” Mengel says. This award is truly about every employee in our department. I would be remiss if I didn’t acknowledge the clinical leadership of our Assistant Chief, Scott Dunbar, and the support we receive from the nursing and physician staff of the emergency department and hospital. We work side-by-side every day and I think we are all better because of the special relationship we have with them.” 

To learn more about emergency medical services at Crozer-Keystone Health System, visit


ems agency of the year 2011

Tim Mengel, director of EMS (center), and members
of the DCMH EMS team accept the 2011
Pennsylvania EMS Agency of the Year award from
(left) Dr. Eli Avila, Pennsylvania Secretary of Health,
and (right) Joseph Schmider, EMS Bureau Director. 

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