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Crozer-Keystone Hospitals Are Wild About Their Volunteers

In Brief

  • National Volunteer Week is April 10-16 this year.
  • Volunteers work in all CKHS hospitals performing a range of valuable duties, from greeting and directing patients and visitors to delivering mail.
  • By offering an opportunity to help others, Crozer-Keystone has fostered an environment in which volunteers spend years – sometimes many years – coming back day after day, week after week.

National Volunteer Week is April 10-16 this year. When volunteer directors were asked what they most valued about their program, they all agreed on one thing: that they are wild about their volunteers.

“We have so many wonderful volunteers here at Springfield Hospital. Volunteers bring so much to the organization, such as skills, advice, experience, friendship and inspiration. But it is the gift of time to the hospital that is so precious and simply magnificent. Their time must be valued, but you can never put a value on that time. How can you value something that is priceless? That is why Springfield Hospital is wild about our volunteers,” says Janet Kalup, director of Volunteers at Springfield Hospital.

Among the many duties that volunteers perform are helping with patient care and office work, greeting and directing patients and visitors, answering phones, delivering mail, working in gift shops and helping families who have loved ones in the operating room. Many people come to volunteer work with years of experience in relevant areas. Others come looking for experience in fields such as physical or occupational therapy, sports medicine and nursing before applying to schools for further education. Most charitable and community organizations rely on volunteers to provide many of their services.

“Volunteers do receive a few perks, such as free flu shots, free meals, parking and a chance to be recognized at the yearly luncheon. In my experience, I’ve found that no one volunteers solely for the flu shots, free parking or meals,” says Elizabeth Wright, director of Volunteer Services for Delaware County Memorial Hospital. “They come so they can give back to the community in some way and leave with the feeling of having done something useful and rewarding. They are happy to meet others like themselves, who are givers and not receivers.”

That’s a sentiment echoed by the other directors, where dozens of volunteers arrive each week to escort visitors around the hospital, deliver menus to patients, ferry hospital materials from department to department, and countless other tasks.

By offering an opportunity to help others, Crozer-Keystone has fostered an environment in which volunteers spend years – sometimes many years – coming back day after day, week after week.

Judy Lieberman, director of Volunteer Services for Taylor Hospital, believes that most of her volunteers are motivated by the desire to give back and to serve their community. “When a person volunteers, they get a chance to spend their time productively. Not only are they helping others but they are making new friendships. Our staff also reaches out to many of the volunteers; sending cards if someone is sick, offering a ride home so someone doesn’t have to take the bus in the rain, or bringing them a Phillies shirt because they know the volunteer is a fan,” Lieberman says. 

Joan Simpson, director of Volunteer Services at Crozer-Chester Medical Center and Community Hospital, agrees.

“Volunteers have many reasons why they volunteer throughout our system, but all of our volunteers share a common goal, which is to be needed and feel good about their accomplishments,” Simpson says. “Our volunteers are diverse, loyal, creative, and believe in our mission. It pleases volunteers to accept a range of challenges. Their productive energy is rewarding and well serves our system and community. They’re very proud to be part of our CKHS family. As I have said many times, our volunteers share their spirit and make a difference.”

It is easy to see why the Crozer-Keystone Health System is wild about all the volunteer programs. To learn more about becoming a volunteer at a Crozer-Keystone hospital, call:

  • Crozer-Chester Medical Center/Community Hospital: (610) 447-6318.
  • Delaware County Memorial Hospital: (610) 284-8186.
  • Springfield Hospital: (610) 328-8825.
  • Taylor Hospital: (610) 595-6070.

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