New Patient Care Navigators at Crozer-Keystone’s Cancer Centers
- The Crozer and Delaware County Regional Cancer Centers have two new patient care navigators, Alicia McCann, R.N., and Patti Hollenback, R.N., to assist patients who have a suspicion of cancer.
- The CKHS patient care navigators assist those patients whose abnormal test results may lead to a cancer diagnosis. The navigators coordinate a plan of care for patients from the initial testing to the consultation with surgeons, radiation oncologists and medical oncologists.
- The patient care navigator team also consists of Marge Franke, R.N., M.B.A., Barbara Morley, R.N., and Mary Rooney, R.N., B.S.N., ONC, who all work to support patients throughout their cancer care.
The Crozer Regional Cancer Center and Delaware County Regional Cancer Center both recently added new patient care navigators to assist patients with a suspicion of cancer.
“On behalf of the cancer centers, I would like to welcome Patti Hollenback, R.N., B.S.N., and Alicia McCann, R.N., to the patient care navigator team,” says Marie DeStefano, administrative director of Oncology for Crozer-Keystone Health System. “The navigators act as a support system for the patient, navigating them through the healthcare process. I know Alicia and Patti will be true assets to this program.”
The CKHS patient care navigators assist those patients whose abnormal test results may lead to a cancer diagnosis. The navigators coordinate a plan of care for patients from the initial testing to the consultation with surgeons, radiation oncologists and medical oncologists. They focus on educating patients and families, helping them to facilitate communication with other physicians, joining support groups and aiding in insurance matters.
Hollenback began her career with Crozer-Keystone as a nurse at Delaware County Memorial Hospital in 1981 after graduating from Neumann University (formerly known as Our Lady of Angels College) with a B.S.N. She became involved in cancer care in 2006 when her late husband passed away from colon cancer, and became the manager of the cancer program at Taylor Hospital. In April, she started as the patient navigator for colon and lung cancer patients at the Crozer Regional Cancer Center.
“The diagnosis and treatment of cancer is like a roller coaster ride that people are forced onto,” Hollenback says. “Since I know all of the twists, turns, highs and lows of the ride from working with cancer patients at Taylor and by witnessing my husband’s journey, I feel that I can help navigate people through those tough parts of the ride.”
McCann received her R.N. license in 1991 from Delaware County Community College and is currently attending Immaculata University to receive her B.S.N. She began her nursing career in 1991 as an ICU nurse, and began working at DCMH in 1999. Because she wanted to have closer contact with the patients she was treating, she decided that a career in patient navigation was the perfect fit. McCann has been serving as a navigator for breast cancer patients since March.
“The most rewarding part of my position as a navigator is just being there for patients in this confusing and overwhelming time,” McCann says. “At this point in their lives, patients are scared and feel as though they have no where to turn. As a navigator, I can help to calm those fears so that the patient can focus on the treatment and recovery process.”
Crozer-Keystone’s patient care navigator team also consists of Marge Franke, R.N., M.B.A., at DCMH and Mary Rooney, R.N., B.S.N., ONC, at Crozer. Barbara Morley, R.N., who is based at DCMH, also provides assistance to underinsured and uninsured breast cancer patients.
Contact information for the team:
For information about Crozer-Keystone cancer services, visit http://ckcancer.crozer.org. To request an appointment with a physician who treats cancer patients, call 1-866-695-HOPE (1-866-695-4673).