Patient Rights and Responsibilities
The Kidney Transplant Center and
the entire Crozer-Keystone Health System organization are committed to
excellence—not only clinical excellence; but excellence throughout your patient
experience with our organization. We pledge our best efforts in this regard,
every day, on-behalf of every staff member.
We are honored
that you have chosen us to provide your care. Compliments, comments or concerns
are always welcomed. 610-619-8420 or email firstname.lastname@example.org.
A Patient has
the Right to:
- Respectful and
considerate care and to be free from neglect, exploitation, abuse or
treatment without discrimination as to age, race, ethnicity, color, religion,
culture, language, physical or mental disability, sex, sexual preference or
orientation, national origin, disability, gender identity or expression, or
information in a manner in which you understand.
- Privacy and to
receive a notice of our privacy practices and individual privacy rights.
- Have your
primary physician notified of admission to the hospital and to be informed of
the name of the provider who will have primary responsibility for your care,
treatment or services.
- A clear,
complete, and understandable description of your condition and treatment choices.
- Ask questions
and expect answers about benefits, common risks and recognized alternatives
before giving your permission for any procedure or research study.
- Refuse a
diagnostic or therapeutic procedure, treatment, or research study to the extent
permitted by law, and to be informed of the medical consequences of refusal.
- Have pain
appropriately assessed and managed.
- Have a family
member or representative of your choice notified of admission to the hospital
and have a family member or representative present for emotional support.
- Access, copy
and update your medical record within a reasonable timeframe in accordance with
Crozer-Keystone Health System’s Notice of
- Contact a
Patient Advocate if there are concerns or complaints about care received or the
privacy of your medical information.
- Request or
refuse an interpreter.
- Give consent or
refuse consent to the hospital to produce or use recordings, films or other
images other than for your care.
- Ask your
healthcare provider to please wash their hands.
- Formulate Advance Directives and have hospital and
medical staff comply with those directives to the extent permitted by law.
- Leave the
Hospital as soon as possible with instructions about how to care for yourself
- Request a same
sex chaperone to be available for any outpatient visit.
A Patient has
the Responsibility to:
- Give your
health care team the most complete and correct information about your health,
health history, insurance, and related issues.
- Tell your
caregivers about changes in the way you feel when you are in the hospital,
doctor’s office, or after you leave.
- Follow the plan
- Be considerate
and respectful of other patients and hospital employees as well as others’
property and equipment.
- Keep noise to a
minimum; use the telephone, TV, and lights courteously.
- Pay attention
and ask questions of the healthcare team regarding any aspect of your care.
- Speak up and
ask questions if you do not understand.
- Discuss your Advance Directive with your physician
prior to admission, when admitted, and anytime you makes a change to the
- Help us
maintain a healthy and healing environment, refrain from the use of tobacco
products in adherence to the hospital’s tobacco-free policy.
- Meet financial