FAQ: Patient and Family Services
Please do not hesitate to ask your questions—however trivial they may seem to you. Every step of the way, your Transplant Coordinator will be available by telephone to answer any questions—and there is no such thing as a "silly" or "dumb" question. Please feel free to ask any questions, at any time, for any reason. We are here to help you.
Your Transplant Coordinator is available if you have any questions or concerns, and you may, of course, contact any member of the Kidney Transplant Team at any time with your questions.
The staff at the Kidney Transplant Center will answer all calls between 9 a.m. and 4 p.m., Monday through Friday, except holidays. The Transplant Coordinators will return these calls at their earliest convenience, usually the same day that you call. The Transplant Office number is 610-619-8420. Leave your name and telephone number where you can be reached. Try to be as specific as possible when you leave your message. Your call will be returned during the next business day. If you need to speak to a Transplant Coordinator during weekends, holidays or after hours, ask the answering service to page the Coordinator, who will return your call. If you have call block, please remember to remove it when expecting a call from our staff.
In an emergency: Call 911 immediately.
In the event of a life-threatening emergency, such as chest pain, coma, breathing problems, or bleeding, call 911 and they will take you to the nearest hospital emergency room. You and your family should always ask the physicians in the emergency department to call the Crozer-Keystone Kidney Transplant Center, but DO NOT try to drive to Crozer-Keystone in an emergency. Call 911.
Where is the Kidney Transplant Center at Crozer-Keystone?
The Kidney Transplant Center at Crozer-Keystone is located at the intersection of 15th Street and Upland Avenue in Upland, Pennsylvania. The Kidney Transplant Center at Crozer-Keystone is extremely convenient from all areas of Pennsylvania, New Jersey, Delaware and Maryland.
What are the GPS Instructions
If you use a GPS device, either select “Crozer Chester Hospital” from the list of hospital landmarks or key in the address: 15th and Upland, Upland, PA.
Are driving directions available?
From the West Via PA Turnpike, Schuylkill Expressway and I-476:
Take the Pennsylvania Turnpike to Exit 326 (Philadelphia/Valley Forge) then follow I-76 (Schuylkill Expressway) approximately 5 miles to Route I-476 South (The Blue Route). Take I-476 South for approximately 15 miles to the MacDade Boulevard exit. Follow the exit ramp, keep right at the fork and merge onto MacDade Boulevard. Continue onto East 22nd Street and keep right at the fork. Make a sharp left-hand turn onto Upland Avenue; then take the first right onto Seminary Avenue. Crozer-Keystone is just ahead.
From Northeastern Pennsylvania Via Pa Turnpike:
Take the Pennsylvania Turnpike (Northeast Extension – I-476 – partial toll road) South to the MacDade Boulevard exit. Follow the exit ramp, keep right at the fork and merge onto MacDade Boulevard. Continue onto East 22nd Street and keep right at the fork. Make a sharp left-hand turn onto Upland Avenue; then take the first right onto Seminary Avenue. Crozer-Keystone is just ahead.
From New Jersey and North Via I-95 (New Jersey Turnpike):
Take I-95 South to Exit 7A (I-195 West). Keep left at the fork and merge onto I-195 West. Continue onto NJ-29 North, travel approximately 4 miles and take the ramp onto US-1 South. Follow US-1 South for approximately 7 miles and take the exit onto I-95 South (Central Philadelphia). Travel approximately 40 miles and take Exit 6 for PA-320. Turn left onto PA-320 South (Chestnut Street). Take the first right onto East 12th Street. Turn right onto Edgemont Avenue, then take the second left onto East 14th Street. Continue onto Upland Avenue and turn left onto Seminary Avenue. Crozer-Keystone is just ahead.
From Delaware, Maryland and the South Via I-95:
Take I-95 North to Exit 5 (toward Kerlin Street). Merge onto West 12th Street. Turn left onto Kerlin Street, then a slight right onto Upland Avenue. Turn right onto Seminary Avenue. Crozer-Keystone is just ahead.
From Atlantic City and the South Jersey Beaches:
Take the Atlantic City Expressway West toward Philadelphia. Continue onto NJ-42 North. Travel approximately 7 miles and merge onto I-76 West. Make a slight left to stay on I-76 West and travel approximately 3 miles to Exit 351 for I-95 (Trenton-Chester). Keep right at the fork and follow signs for I-95 South. Merge onto I-95 South. Travel approximately 13 miles and take Exit 6 for PA-320. Turn left onto PA-320 South (Chestnut Street). Take the first right onto East 12th Street. Turn right onto Edgemont Avenue, then take the second left onto East 14th Street. Continue onto Upland Avenue and turn left onto Seminary Avenue. Crozer-Keystone is just ahead.
From Cherry Hill, NJ Area:
Take Marlton Pike West and merge onto U.S. Route 30 West (toward the Benjamin Franklin Bridge). Travel approximately 4 miles, cross the Benjamin Franklin Bridge and follow the signs for I-95 South (Chester/Philadelphia International Airport). Keep right at the fork and merge onto I-95 South. Travel approximately 16 miles and take Exit 6 for PA-320. Turn left onto PA-320 South (Chestnut Street). Take the first right onto East 12th Street. Turn right onto Edgemont Avenue, then take the second left onto East 14th Street. Continue onto Upland Avenue and turn left onto Seminary Avenue. Crozer-Keystone is just ahead.
Does Crozer-Keystone offer convenient parking?
Crozer-Keystone offers many safe and convenient parking options:
- Valet Parking is available directly outside of the main hospital entrance off Seminary Avenue. Open Monday through Saturday from 6:00 a.m. to 9:00 p.m.
- Self-Parking is available 24-hours a day, seven-days a week at two secure garage locations directly adjacent to the hospital.
Is the hospital campus safe?
Crozer-Keystone’s Security Department provides protection and a safe environment for patients, visitors and employees. Security officers patrol the hospital and the surrounding, well-lit campus. Officers are available to escort visitors to their cars when leaving the facility and to assist with minor automobile problems. Hospital Security can be reached by dialing 610-447-2888.
Does Crozer-Keystone offer overnight accommodations?
Crozer-Keystone Health System has discount arrangements with several area hotels. For an up-to-date listing, call the Kidney Transplant Center office at 610-619-8420.
What should I bring with me to the hospital?
Have a small bag packed (or at least, a list of what you need to pack) with toiletries, a pillow, comfortable clothes, spare glasses, books or crossword puzzles. You will not need anything until you come out of the Intensive Care Unit at the conclusion of your surgery, at which time your family can bring your personal items. Make sure that your family knows where your packed bag is so that they can bring it when it’s time.
Beyond your personal items, there are a number of other things that you’ll need to have:
- Insurance Information: You must bring all insurance information, forms and cards as proof of current insurance coverage, and if required, you must obtain a pre-certification or referral prior to admission.
- Medication List: A list of all medications that you are taking (but do NOT bring medications from home)
- Power of Attorney or Guardianship: Designate a power of attorney or guardianship if your next of kin is not capable of this responsibility. This designation must consist of a comprehensive plan and be notarized. Our Social Worker will guide you through this process. The designee must be someone you can trust to follow your wishes and act in your best interest in the event that you are not capable. The designee does not have to be your next of kin. Your designee's name must be included on all your bank accounts, safety deposit boxes, and other financial and personal records.
- What Not to Bring: Do not bring televisions, laptop computers, large radios, computer games or electrical appliances. Do not bring money, credit cards, jewelry, flowers/plants, pets, fresh fruit or vegetables, large suitcases, clothes or children less than 14 years of age. Also, be sure to ask your family to take your possessions and valuables home. Crozer-Keystone cannot be responsible for valuables unless they are locked in the hospital safe.
Is there a Gift Shop to buy magazines, etc.?
The Gift Shop is located on the first floor in the main lobby. Books, magazines, newspapers, candy, cards, flowers, gifts, personal items and more are for sale. Upon request, items can be delivered to patient rooms.
- Monday-Friday, 10 a.m. to 8 p.m.;
- Saturday and Sunday, noon to 8 p.m.
Is there a cafeteria where my family can eat while I’m in the hospital?
There are a number of food service options in the hospital.
- The Atrium: Breakfast, lunch and dinner. Located on the first floor, near the main lobby. Hours: Monday-Friday, 7:30 a.m. to 7:30 p.m.; Saturday and Sunday, 7:30 a.m. to 6:30 p.m.
- The Cafeteria: Breakfast and lunch. Located on the ground floor. Hours: Monday-Friday, 7 a.m. to 2 p.m.
- Vending machines: Offering drinks and snacks. Located on the ground level of the medical center near the Cafeteria and near the Emergency Department, as well as on the fourth floor near the waiting area.
What are the visiting hours and rules?
Visiting hours vary from unit to unit. It is recommended that visitors be limited to one or two per patient. This allows the patient to rest and recover. Children under 12 are encouraged to be left with supervision in the lobby or unit waiting room.
Are cell phones permitted?
Cell phones may be used in the main lobby, Atrium and Cafeteria only. Pay phones are located:
- 1st floor, near 1 West
- 2nd floor, near the entrance of EEG/EMG
- 4th floor, at the entrance to the West Wing
Is smoking permitted?
To maintain a healthy environment for our patients, visitors, employees and physicians, Crozer-Chester Medical Center does not allow tobacco use of any kind on its grounds. This includes personal vehicles on the property. For more information about the policy or about smoking cessation programs, visit http://smokefree.crozerkeystone.org.