FAQ: Kidney Transplant at Crozer-Keystone
Please do not hesitate to ask your questions—however trivial they may seem to you. Every step of the way, your Transplant Coordinator will be available by telephone to answer any questions—and there is no such thing as a "silly" or "dumb" question. Please feel free to ask any questions, at any time, for any reason. We are here to help you.
Your Transplant Coordinator is available if you have any questions or concerns, and you may, of course, contact any member of the Kidney Transplant Team at any time with your questions.
The staff at the Kidney Transplant Center will answer all calls between 9 a.m. and 4 p.m., Monday through Friday, except holidays. The Transplant Coordinators will return these calls at their earliest convenience, usually the same day that you call. The Transplant Office number is 610-619-8420. Leave your name and telephone number where you can be reached. Try to be as specific as possible when you leave your message. Your call will be returned during the next business day. If you need to speak to a Transplant Coordinator during weekends, holidays or after hours, ask the answering service to page the Coordinator, who will return your call. If you have call block, please remember to remove it when expecting a call from our staff.
In an emergency: Call 911 immediately.
In the event of a life-threatening emergency, such as chest pain, coma, breathing problems, or bleeding, call 911 and they will take you to the nearest hospital emergency room. You and your family should always ask the physicians in the emergency department to call the Crozer-Keystone Kidney Transplant Center, but DO NOT try to drive to Crozer-Keystone in an emergency. Call 911.
Should I choose a transplant center that is closest to me?
From a practical point of view, the closer you live or work to the transplant center, the better; but it’s as important to choose a transplant center where you feel comfortable and confident in the transplant team’s abilities. A matching kidney could be found at any time and the travel time to the transplant center is important when you are waiting for an organ. Most transplants typically take place within 24 hours of an organ becoming available. The Kidney Transplant Center at Crozer-Keystone is located off I-95 just South of Philadelphia, very convenient for people who live in Eastern Pennsylvania, New Jersey, Delaware and Maryland.
What considerations should I make when choosing a transplant center?
There are many factors to consider when choosing the right transplant center for your transplant surgery, including:
- Preference of Hospital and Location
- Lifetime Surgical Experience of the Transplant Team
- Pre- and Post-Transplant Services and Support
- Transplant Center Hospitality and Housing Availability
- Your Insurance Company’s Preferred Transplant Centers
Does the Kidney Transplant Center at Crozer-Keystone perform all types of kidney transplants?
The Kidney Transplant Center at Crozer-Keystone offers all types of living kidney transplant options, from related and unrelated to paired exchange and anonymous, and deceased (or cadaver) kidney transplants.
How long has Crozer-Keystone been doing transplants?
While our Kidney Transplant Center itself may be new, our Kidney Transplant team is one of the most experienced and highly skilled in the Delaware Valley, having cared for more than 1,000 kidney transplant patients since 1995 with outstanding patient and graft survival rates at one year and beyond.
Does the Kidney Transplant Center at Crozer-Keystone utilize the latest technology in kidney transplantation?
Our Kidney Transplant Team utilizes the latest technology to perform your surgery, including minimally invasive surgery for living donors that involves fewer and smaller incisions to promote a faster and less painful healing process.
Who will explain the transplant process to my family and me?
A Crozer-Keystone Transplant Coordinator will be with you throughout your entire transplant process, responsible for coordinating your treatment and follow-up care. Our Transplant Coordinators are also responsible for setting up your transplant evaluation, keeping you informed of your progress toward transplantation, for your care in the Crozer-Keystone Kidney Transplant Center, for providing additional education and support while you are in the hospital as well as coordinating your yearly follow-up care.
Can I tour the transplant center?
Absolutely. Tours of the transplant center are available upon request and will be led by your Transplant Coordinator.
What is a Patient Navigator?
A Patient Navigator service is available for every Crozer-Keystone Kidney Transplant patient. The purpose of the Patient Navigator is to assist Crozer-Keystone patients and their families with getting answers to their questions, advice on available support resources, assistance with special needs and facilitating problem solving—basically, navigating the patient experience at Crozer-Keystone.
Does the Kidney Transplant Center at Crozer-Keystone have bilingual staff members or access to translators?
Crozer-Keystone lies in the heart of a multicultural region. Conversational and medical interpretation services are available for our non-English speaking patients and their families. If you would prefer that your healthcare be provided in a language other than English, please ask your Transplant Coordinator to arrange for an interpreter for you. For questions about medical interpretation, call the Kidney Transplant Center office at 610-619-8420 weekdays between 8:30 a.m. and 5 p.m.
We also offer services for hearing or sensory impaired patients. Available services include:
- Credentialed sign language interpreters
- Over-video sign language interpreters
- TDD teletypewriters
- Special nurse call buttons
- Closed caption televisions