FAQ: Questions Asked by Transplant Families
Please do not hesitate to ask your questions—however trivial they may seem to you. Every step of the way, your Transplant Coordinator will be available by telephone to answer any questions—and there is no such thing as a "silly" or "dumb" question. Please feel free to ask any questions, at any time, for any reason. We are here to help you.
Your Transplant Coordinator is available if you have any questions or concerns, and you may, of course, contact any member of the Kidney Transplant Team at any time with your questions.
The staff at the Kidney Transplant Center will answer all calls between 9 a.m. and 4 p.m., Monday through Friday, except holidays. The Transplant Coordinators will return these calls at their earliest convenience, usually the same day that you call. The Transplant Office number is 610-619-8420. Leave your name and telephone number where you can be reached. Try to be as specific as possible when you leave your message. Your call will be returned during the next business day. If you need to speak to a Transplant Coordinator during weekends, holidays or after hours, ask the answering service to page the Coordinator, who will return your call. If you have call block, please remember to remove it when expecting a call from our staff.
In an emergency: Call 911 immediately.
In the event of a life-threatening emergency, such as chest pain, coma, breathing problems, or bleeding, call 911 and they will take you to the nearest hospital emergency room. You and your family should always ask the physicians in the emergency department to call the Crozer-Keystone Kidney Transplant Center, but DO NOT try to drive to Crozer-Keystone in an emergency. Call 911.
What should I say to my loved one before he/she wakes in the Step Down Unit?
Talk with them offering words of encouragement. Your loved one will hear you and feel comforted by your presence.
How long can my hospital visits be?
You will be able to stay with your loved one as long as possible depending on their medical needs.
Should I stay all day?
The answer depends on your loved one’s condition and your ability to stay. It is not necessary to stay all day. There are many nurses and doctors caring for your loved one.
Should I bring anything from home?
You should bring reading material, your cell phone and charger, small amounts of change for vending machines and any other items that will make you comfortable.
Can I touch my loved one?
Yes, of course you may touch your loved one. The nurse will help guide you with this.
How can he or she communicate with a breathing tube in place?
Your loved one’s breathing tube will be removed as soon as he or she is able to breathe on his/her own. In the meantime, talk with your loved one. Sometimes he/she may seem to be sleeping but can still hear you. If your loved one is awake, you can give him/her a pen and paper to write notes to you.
Why am I asked to wear a mask and gloves?
After transplant, medications are given that lower the immune system to protect the new kidney. These medications leave your loved one at a much higher risk for infection. You will be asked to wash your hands, wear gloves and a mask—all for the safety of your loved one.
Does the Kidney Transplant Center at Crozer-Keystone have bilingual staff members or access to translators?
Conversational and medical interpretation services are available for our non-English speaking patients and their families. If you would prefer that your healthcare be provided in a language other than English, please ask your Transplant Coordinator to arrange for an interpreter for you.
We also offer services for hearing or sensory impaired patients. Available services include:
- Credentialed sign language interpreters
- Over-video sign language interpreters
- TDD teletypewriters
- Special nurse call buttons
- Closed caption televisions