Patient, Family & Visitor Information

At Crozer, we want your experience at our hospital to be a positive one, and the Kidney Transplant Team works closely with all areas and staff within the hospital to achieve this goal. Our commitment to patient satisfaction and the patient experience extends to your family and visitors, too.

Contacting Your Transplant Coordinator

Your Transplant Coordinator is available if you have any questions or concerns, and you may, of course, contact any member of the Kidney Transplant Team at any time with your questions.

The staff at the Kidney Transplant Center will answer all calls between 9 a.m. and 4 p.m., Monday through Friday, except holidays. The Transplant Office number is 610-619-8420.

The Transplant Coordinators will return these calls at their earliest convenience, usually the same day that you call.  Leave your name and telephone number where you can be reached. Try to be as specific as possible when you leave your message. Your call will be returned during the next business day. If you need to speak to a Transplant Coordinator during weekends, holidays or after hours, ask the answering service to page the Coordinator, who will return your call. If you have call block, please remember to remove it when expecting a call from our staff.

Emergencies

In an emergency: Call 911 immediately.

In the event of a life-threatening emergency, such as chest pain, coma, breathing problems, or bleeding, call 911 and they will take you to the nearest hospital emergency room. You and your family should always ask the physicians in the emergency department to call the Crozer-Keystone Kidney Transplant Center, but DO NOT try to drive to Crozer-Keystone in an emergency. Call 911.

General Information

Hospital Operator

Call 610-447-2000 to reach the hospital operator 24 hours a day, seven days a week.

Information Desks

The information desks in the main lobby and Bertram Speare Outpatient Pavilion are staffed Monday-Friday, 8 a.m. to 8:30 p.m., and weekends from 11 a.m. to 7:30 p.m. (main lobby only). Attendants can provide patient information and directions.

Phone: 610-447-6321.

Security

Security is available 24 hours a day, seven days a week to address security and parking issues.

Phone: 610-447-2888.

Accommodations for Families

Crozer-Keystone Health System has discount arrangements with several area hotels. For an up-to-date listing, call the Kidney Transplant Center office at 610-619-8420.

Visiting Hours and Rules

Visiting hours vary from unit to unit. It is recommended that visitors be limited to one or two per patient. This allows the patient to rest and recover. Children under 12 are encouraged to be left with supervision in the lobby or unit waiting room.

Interpretation Services

Conversational and medical interpretation services are available for our non-English speaking patients and their families. If you would prefer that your healthcare be provided in a language other than English, please ask your Transplant Coordinator to arrange for an interpreter for you.  

Hearing or Sensory Impaired Services

As a hearing- or sensory-impaired patient, you will be asked to choose the communication option most effective for your needs. We will make every effort to accommodate your request.

Available services include:

  • Credentialed sign language interpreters
  • Over-video sign language interpreters
  • TDD teletypewriters
  • Special nurse call buttons
  • Closed caption televisions

Religious Services

The Pastoral Care Services program at Crozer-Chester Medical Center participates in the mission of the medical center to alleviate suffering and enhance the healing of our patients by supporting their spiritual needs. All patients have the right to access Pastoral Care Services.

Through their ministry, chaplains and pastoral volunteers offer compassion, hope, sacramental support and a healing presence to all receiving care and treatment at Crozer.

For information, call (610) 490-7908.

Telephone and Television Services

Crozer-Chester Medical Center offers patients fast, convenient access to telephone and television services. These services are available 24 hours a day, 7 days a week. To activate your phone and television services, call extension 4500 on your bedside phone. The cost is $8 per day, which includes both your TV and phone.

Without your credit card? For your convenience, your telephone and television services can be billed directly to your home (land-line) telephone number. Call extension 4500 on your bedside phone for details.

Cell phones may be used in the main lobby, Atrium and Cafeteria only.

Pay phones are located:

  • 1st floor, near 1 West
  • 2nd floor, near the entrance of EEG/EMG
  • 4th floor, at the entrance to the West Wing

Mail

Mail is delivered once a day. Crozer’s address is:

Crozer-Chester Medical Center
One Medical Center Blvd.
Upland, PA l9013

Please display your “get well” cards on the window ledge rather than the wall.

Smoking Policy

To maintain a healthy environment for our patients, visitors, employees and physicians, Crozer-Chester Medical Center does not allow tobacco use of any kind on its grounds. This includes personal vehicles on the property.

For more information about the policy or about smoking cessation programs, visit http://smokefree.crozerkeystone.org.

Food and Beverage Services

The Atrium

Serving breakfast, lunch and dinner. Located on the first floor, near the main lobby.

Hours: Monday-Friday, 7:30 a.m. to 7:30 p.m.; Saturday and Sunday, 7:30 a.m. to 6:30 p.m.

The Cafeteria

Serving breakfast and lunch. Located on the ground floor.

Hours: Monday-Friday, 7 a.m. to 2 p.m.

Vending machines offering drinks and snacks are located on the ground level of the medical center near the Cafeteria and near the Emergency Department, as well as on the fourth floor near the waiting area.

ATM

An automated teller machine is located in the main lobby, near the Burn Center.

Gift Shop

The Gift Shop is located on the first floor in the main lobby. Books, magazines, newspapers, candy, cards, flowers, gifts, personal items and more are for sale. Upon request, items can be delivered to patient rooms.

Hours:

Monday-Friday, 10 a.m. to 8 p.m.

Saturday and Sunday, noon to 8 p.m.

Security

Crozer-Keystone’s Security Department provides protection and a safe environment for patients, visitors and employees. Security officers patrol the hospital and the surrounding, well-lit campus. Officers are available to escort visitors to their cars when leaving the facility and to assist with minor automobile problems.

Hospital Security can be reached by dialing 610-447-2888.

See Our Location

Crozer-Chester Medical Center

Crozer-Chester Medical Center

One Medical Center Boulevard
POB II, Suite 220
Upland, PA 19013