Zanet Lester, MSHA, BSN, RN, Director, CKHS Center for Nursing Excellence
Crozer-Keystone Health System
Zanet Lester, MSHA, BSN, RN
Zanet Lester, MSHA, BSN, RN, received her bachelor’s degree in nursing from Widener University and a master’s degree in health care administration from St. Francis University in Juliette, Illinois.
Lester began her nursing career 33 years ago as a staff nurse at Delaware County Memorial Hospital (DCMH). For nearly all of those years, she cared for expectant mothers, new mothers and their babies in Maternal Child Health. Early in her career, she served as assistant nurse manager of the Newborn Nursery. She later created and expanded the role of childbirth education coordinator.
Before her most recent appointment, Lester was a member of the Maternal Child Health leadership team and served as coordinator of Special Maternity Services. She developed and implemented various patient programs on pregnancy, childbirth and perinatal bereavement, including special training designed for high school and college students. She also was instrumental in introducing and implementing system wide services for families who have experienced a pregnancy loss.
Lester also initiated and chaired the Breastfeeding Task Force to improve patient services. Her responsibilities also have included coordinating quality efforts, developing and reviewing policies and procedures and participating in marketing and strategic planning for Maternal Child Health system wide.
In 2007, she was DCMH’s nominee for the Nursing Spectrum Nursing Excellence Award for Community Service.
“As a labor and delivery nurse, I loved the privilege of sharing the sacred moment of birth with parents,” says Lester. “In addition to providing clinical expertise, it was fulfilling to be able to lessen the mother’s fears through compassionate touch and caring words.”
Lester was appointed Director of the CKHS Center for Nursing Excellence in 2007. In that role, she mentors nurses at every level in the development, application, evaluation and adaptation of the Magnet model and standards of nursing excellence. She also facilitates the investigation, development, implementation and evaluation of evidenced-based practice by nurses and other caregivers. Lester mentors and guides the Magnet Ambassadors in developing a greater understanding of the core values of Magnet and the American Nurses Association and American Nurses Credentialing Center.
A member of the CKHS Senior Nurse Leadership Team, Lester has orchestrated two system wide senior nurse leadership forums with nurses from the bedside, nurse directors and administrators. As facilitator for the CKHS Patient-and Family-Focused Nursing Care Model, she has guided the creation of the model from initial development, through review and refinement, to implementation.
The Nursing Care Model is designed to reflect the organization’s current strategic priorities as well as those of the future. To help ensure that CKHS achieves this goal and implements the Model in a manner that is consistent throughout Nursing Services, Lester works in conjunction with the chief nursing officer and assistant vice presidents of Patient Services.
Lester also works to celebrate nurses’ accomplishments and heighten awareness of them as chair of the advisory board for the CKHS Center for Nursing Excellence eNursing newsletter and the CKHS Nursing Annual Report.
In her current position, she also has system wide responsibility for coordination all aspects of the ANCC Magnet application, designation, and re-designation process. She is excited about enhancing the work environment for her nursing colleagues and taking patient care to a new level of excellence. “I am passionate about nursing excellence,” she says. “Working to instill the Magnet Model Components within Crozer-Keystone will help all of us to be better nurses, to improve patient care, and as a result, to take even greater pride in ourselves as nurses and our profession as a whole.”