Noreen Caldwell, MSHA, BSN, RNC - Crozer-Keystone Health System - PA

Noreen Caldwell, MSHA, BSN, RNC, Administrative Director, Nursing and Clinical Support Services, Springfield Hospital

Noreen Caldwell

Noreen Caldwell, RNC, BSN, MSHA

Noreen Caldwell, RNC, BSN, MSHA, received her bachelor’s degree in nursing from Widener University and a master’s degree in healthcare administration from Villanova University.

A 20-year nursing veteran, Caldwell was drawn to neonatal intensive care from the start. As a staff nurse at Children’s Hospital of Philadelphia, she worked in the NICU, assisted in the cardiac catheterization laboratory and served as a neonatal transport nurse. “I enjoy the intensity of critical care,” says Caldwell, a member of the Neonatal Nurses Association. “It is so rewarding when families bring their babies back to visit and they are healthy and happy.”

Caldwell’s next assignment was halfway around the world, where she assisted in the startup of a Level II intensive care nursery at Tawam Hospital in Abu Dhabi. “During the oil boom of the 1980s, many new hospitals were being built in the UAE,” she explains. “The hospitals were completely staffed by expatriates.” Intrigued by the opportunity to experience a different culture, Caldwell accepted a two-year contract with a professional healthcare staffing company.

When Caldwell returned to the U.S. in 1982, she joined Crozer-Chester Medical Center as a nurse manager with a big, new challenge: starting up the hospital’s intensive care nursery. “We started from scratch, ordering all the equipment and supplies, and making sure that the entire staff of 40 received training.”

Previously, Caldwell took on the role of clinical educator at Crozer, where she organized programs to fulfill education and certification requirements for staff nurses in intensive care, pediatrics, maternity, and labor and delivery. Caldwell herself has achieved a Neonatal High-Risk Certification.

In addition, she has served as chair of Crozer’s Quality Assurance Committee, as survey coordinator for the NDNQI Magnet Nursing Survey and as a member of Crozer-Keystone’s institutional review board.

Appointed to her current position in 2009, Caldwell is responsible for planning, organizing, directing and overseeing the nursing services and support services of Springfield Hospital. She is also responsible for developing and implementing policies and procedures and establishing and maintaining standards of practice as well as nursing standards of care.

Caldwell looks forward to continuing the journey toward Magnet™ designation and working with the nursing staff to ensure that every patient continues to receive the highest quality care. “Nurses can make a big difference in the patient’s experience by looking at the whole person and considering physical and spiritual needs as well as the cultural influences that affect them. Our nurses do a wonderful job at this. Achieving Magnet status will be a great reward because of the recognition for the hard work they are doing every day.”

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