Nancy Politarhos, MSN, RN, Assistant Vice President for Patient Services, Taylor Hospital
Nancy Politarhos, RN, MSN
Nancy Politarhos has 30 years of professional nursing experience — 18 of them as a nursing leader — in a variety of specialties. Committed to professional development throughout her nursing career, she began as a licensed practical nurse and subsequently completed studies to become a registered nurse at Delaware County Community College. She received her bachelor’s degree in healthcare administration from Eastern College in November 2004 and she earned her master’s degree in nursing from Walden University.
Prior to her appointment as assistant vice president, Patient Services, at Taylor Hospital In 2005, she served as director of Surgical and Ambulatory Services for 12 years and before that, directed a 72-bed medical-surgical unit where she developing inpatient standards for regulatory compliance with the Joint Commission and the Department of Health. As chair of the system wide Surgical Value Analysis team, Politarhos was instrumental in implementing many cost-saving initiatives at Taylor and across the entire Crozer-Keystone Health System. She also led several key initiatives to improve quality, safety, technology, evidence-based practice and shared decision-making.
As assistant vice president Patient Services, Politarhos collaborates with Taylor’s vice president of Operations and other members of the management team to set and implement the hospital’s nursing services standards. She prepares Nursing Services and Patient Services for site visits by the Joint Commission, the Department of Health and other pertinent agencies. She is also a liaison with the medical staff to help identify and solve problems and achieve the organization’s goals.
Politarhos serves on several clinical improvement teams which have helped transform and improve safety in the operating room and the Intensive Care Unit. She created a systematic approach to improve patient flow based on demand (admissions) and capacity (discharges). In 2006, she developed a standardized policy and procedure to ensure accurate patient identification. She also led Taylor Hospital's Stroke and Total Joint teams to accreditation by the Joint Commission.
Politarhos is recognized as a skilled coach and mentor who fosters a sense of shared governance among nurses at all levels of the organization. She facilitated the development of unit councils to give a voice to staff who serve at the patients’ bedsides, thus empowering them to influence care. Overall, Politarhos is credited with creating an atmosphere that encourages the nursing staff to be creative and, as she expresses it, “thinking outside the box.”
Her commitment to patient advocacy is reflected in her efforts as chair of Inpatient Satisfaction; for which she implemented focus groups to gather patient feedback on recent hospital experiences.
Politarhos’s ability to work with people is also evident in her role as a successful labor negotiator with the United Nurses of Pennsylvania (UNOP).
Over the years, Politarhos has received several recognition awards. She is both amused and proud to say that she was Taylor Hospital’s first “Employee of the Month.” She has also been honored as Taylor’s Employee of the Year, Manager of the Quarter, and Manager of the Year.