JoZetta Shawl, MHA, RN, NEA-BC, CNAA-BC, Assistant Vice President for Patient Services, Delaware County Memorial Hospital
JoZetta Shawl, RN, MHA, CNAA-BC,
JoZetta Shawl, MHA, RN, NEA-BC, CNAA-BC, earned her nursing degree from Widener College and a master of science degree in health administration from St. Joseph’s University. In addition, she has earned the designation of Nurse Executive, Advanced-Board Certified, from the American Nurses Credentialing Center.
Shawl joined Crozer-Keystone Health System upon her graduation from Widener in 1979. Throughout her distinguished 31-year career, she has served in various clinical areas, most recently serving as Administrative Director of Nursing and Clinical Support Services for Springfield Hospital until being promoted to her current nurse executive role at Delaware County Memorial Hospital in 2009.
As Assistant Vice President for Patient Services, Shawl provides direction for the Patient Services activities of Nursing and other clinical and non-clinical areas of the hospital. Her responsibilities include developing and implementing evidence-based policies and procedures, establishing and maintaining standards of nursing practice and nursing standards of care, and monitoring patient outcomes.
Shawl is an active contributor to numerous health system and hospital committees. Her key appointments include the Medical Products Value Analysis Committee (past chairperson), Pressure Ulcer Work Group (chairperson), Medical Executive Committee, Patient Satisfaction Task Force, System-Wide Infection Control Committee, Nurse-Physician Liaison Committee, Executive Practice Council Committee, Clinical Medication Safety Committee, Medication Reconciliation Committee, and the Magnet Survey Readiness Committee. In addition, she maintains membership in the Pennsylvania Organization of Nurse Leaders (PONL) and the Southeastern Pennsylvania Organization of Nurse Leaders (SEPONL).
In the community, Shawl has participated in community-based influenza immunization programs and has volunteered to serve holiday meals at homeless shelters.
A highly accessible nurse executive and transformational leader, Shawl is described by colleagues as exemplifying Magnet nursing with her participatory leadership style, her unwavering expectations of excellence, and her commitment to always putting patients first. She is considered a tireless champion of patient satisfaction, health care quality, and employee satisfaction initiatives within the organization. In addition, Shawl espouses the value of mentoring – and of being mentored oneself. She enthusiastically supports nursing council projects that promote excellence in patient care, professional development, shared governance, accountability, and evidence-based nursing practice.
As Director of Nursing at Springfield Hospital, Shawl dedicated her efforts to improving patient care and promoting professional development and self-governance among the nursing staff. She spearheaded the efforts that led to Springfield’s VHA Leadership Award for Clinical Excellence in 2008. During her tenure, Springfield also won the Press Ganey Compass Award in recognition of three years of consistent improvement in overall patient satisfaction. Her many achievements also include oversight of the expansion of the Emergency Department and implementation of electronic documentation for the ED and Nursing.
Currently, Shawl is collaborating with the Nursing teams on the development and implementation of a 360-degree evaluation tool, as well as the creation of order sets and evidence-based protocols for a new observation program for patients who are not ill enough to require inpatient admission.