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Joanna Lucas, BSN, RN, Senior Administrative Director of Medical Records and Care Management, Crozer-Keystone Health System

As Senior Administrative Director of Medical Records and Care Management, Lucas' role includes overseeing care management and medical records departments for Crozer-Keystone Health System.

Joanna has served as Director of Care Management at Crozer-Chester Medical Center since April 2011. In her role as Senior Administrative Director of Medical Records and Care Management, she will oversee Case Management, Social Work and Utilization Review for the health system. She will provide leadership to Crozer-Keystone’s length of stay, observation and clinical denial initiatives.

Lucas earned her bachelor’s degree from Robert Wesleyan College, Rochester, N.Y., and completed graduate work at Oral Roberts University, Tulsa, Okla. Before coming to Crozer, she served as Director of Care Management and Patient Flow at Reading Hospital. She has previous healthcare experience in the areas of nursing, risk management and quality. 

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