Deborah F. Love, RN, MSN, MBA, NEA-BC, Director of Marketing, Burns and Psychiatry Administrative Director, Nursing Services, Crozer-Chester Medical Center
Deborah F. Love, MBA, MSN, RN,
Deborah F. Love, administrative director of Nursing Services for Crozer-Chester Medical Center, earned her bachelor of science in nursing from Our Lady of Angels College (now Neumann University), her master of science in Nursing from the University of Pennsylvania, and her master of business administration from St. Joseph’s University.
After she joined Crozer-Chester Medical Center in 1982, Love held progressive clinical nursing leadership positions in perioperative and ambulatory care, and led special projects and process improvement initiatives for the medical center and the newly formed health system. Love has been involved in nursing education, including service as a lecturer in the trauma course at Crozer-Chester Medical Center. She has served on the faculty in Healthcare Administration and a member of the advisory committee for perioperative nursing at Delaware County Community College, and she contributed to development of the perioperative clinical course at the University of Pennsylvania.
As administrative director of Nursing Services for Crozer-Chester Medical Center, Love takes a creative, strategic approach to planning, operation and oversight of a wide range of the hospital’s departments, programs and services. These include medical-surgical units, Acute Care of the Elderly unit , inpatient psychiatric care for adults and children, the Emergency Department, Emergency Medical Services (pre-hospital), outpatient clinics, and Women’s, Children’s and Infants’ nutrition programs, as well as the system wide nurse staffing pool.
Love represents nursing on multidisciplinary, system wide committees, including the Readmission Task Force, which is charged with reducing repeated admissions through the development of effective discharge planning and follow-up; and the Patient Satisfaction Task Force, which is charged with improving patient satisfaction and associated metrics. She serves as a liaison to the Executive Nurse Practice Council and senior nurse leaders.
Love led a system-wide initiative to reduce use of agency nurses and overtime costs, and to reduce the incidence of Emergency Department patients who “left without being seen. Both exceeded financial goals set by the system.
Love developed and led a transition from department-based patient care associates to a pool concept, improving deployment of nurse’s aides and creating permanent assignments to specific departments to ensure patient care continuity and accountability.
As manager of pre-hospital Emergency Medical Services, Love spearheaded a community outreach effort to increase the catchment area for Crozer’s ambulance services.
As administrator of Crozer’s joint and spine services, Love led a successful effort to develop hip- and knee-replacement treatment protocols, length-of-stay goals, and outcome measures and improvements, which resulted in Joint Commission certification for these product lines.
As former director of Process Improvement, Love developed and led a benchmarking initiative, which compared Crozer’s staffing assignments against industry best practices, resulting in improved efficiency. She also led the installation of a new staffing and scheduling information system for nursing departments.
In 2011, Love gained the NEA-BC from the American Nurses' Credentialing organization.
She moved into a marketing role for the system for 60% of the time in 2012, to market the Burn Center and Psychiatric Services, of which she has retained in her operational capacity. In prepapration of this role, she completed a Sandler Training Course for Sales and Marketing.
So far her achievements include garnering admissions to Crozer-Keystone's Burn Center and initiating a Burn Telemedicine device and software to allow referring emergency departments to send video to our burn physicians prior to transport and admission.
Love also maintains her role in operations of adult and child/adolescent inpatient psychiatric departments, Crisis Service, WIC, and Physical Medicine and Rehabilitation for inpatients at Crozer, Clinics.
Among her many civic contributions, Love has served as an elected auditor and an elected supervisor of Chadds Ford Township. She has also served as the township’s vice chair and chair of the board of supervisors, and is a member of the Pennsylvania Association for Township Supervisors. Love served as chair of the Delaware County Drug and Alcohol Advisory Board and as a member of the Cystic Fibrosis Foundation Board. Most recently, she has been appointed to the Delaware County-Chester Waterfront Authority Board, which blends her professional role at Crozer with civic responsibilities for the county.