Nurses Enjoy Evening of Networking, Education and Camaraderie at 2011 Leadership Forum - Crozer-Keystone Health System - PA

Nurses Enjoy Evening of Networking, Education and Camaraderie at 2011 Leadership Forum

Nearly 100 CKHS nurse leaders and shared-governance participants came together at the Drexelbrook Conference Center in early November for the 2011 Nursing Leadership Forum/Magnet Mixer. This cocktail event offered attendees the opportunity to further develop relationships with others from across the health system while providing a forum in which they could recognize their peers for the work that they had accomplished during the year. 

In addition to the presentations (summarized below), the highlight of the evening was a speed networking event during which participants were asked to share their best communication strategy that improved patient experience of care.  

“This delightful evening was an opportunity to recognize nursing excellence, highlight organizational growth and facilitate learning in a collegial and fun way. Events such as this have contributed to building a cohesive CKHS nursing team,” says Zanet Lester, MSHA, BSN, RN, director for CKHS nursing excellence.  

Presentations included: 

“Patient Experience of Care”

Nancy Politarhos, MSN, assistant vice president of Patient Services, Taylor Hospital

Nancy Politarhos set the stage for the evening’s speed networking activity with this insightful presentation which challenged attendees to reflect upon how they meet the communication needs of their patients. During this session, Politarhos emphasized the important role that nurses play in the overall patient experience as well as CKHS’ bottom line, stressing that 30 percent of Medicare reimbursement is based upon the HCAPS. She also discussed strategies for improving patient communication and the science on which the HCAPS is based.

Magnet Demonstration: The development of  teams and action plans to help us  meet all of our patients’ needs and improve Patient Experience of Care helps us illustrate ANCC’s expectation of identifying significant findings in overall patient satisfaction with nursing as compared to benchmark sources. 

“Quality Matters: CKHS Home Health”

Jane Hanahan MSHA,BSN, RN, director of CKHS Home Health

This presentation detailed CKHS Home Health’s five-year effort to improve its home care-specific outcomes in the category, “improvement in pain with activity.” At the start of the project in 2007, CKHS Home Health scored 51.8 percent in this category, well below the national benchmark (61 percent). By implementing a pain committee, developing a set of best practices, conducting staff education and performing supervisory visits in the field, Home Health raised its score to an impressive 71.1 percent in 2011 far exceeding the national reference (66.2 percent).

Magnet Demonstration: This presentation illustrates how CKHS structure and processes support a culture of patient home health. 

“Patient Family Education Committee”

Noreen Caldwell, MSHA, BSN, RN, administrative director, Springfield Hospital

Through this presentation, attendees were introduced to the newly formed Patient Family Education Committee which serves to enhance the quality and effectiveness of CKHS patient/family educational materials and ensure their availability across the system. This committee closely mirrors the Executive Nurse Practice Council in structure and as processes are put into place, will act as the final “gatekeeper” of all patient education materials.  

Magnet Demonstration: In an exemplary nursing organization there is standardized consistent patient education. CKHS is striving to develop structures that will facilitate this process.   

“Professional Achievement – Clinical Ladders Program”

Jo-Zetta Shawl, MSHA, BSN, RN, assistant vice president of Patient Services, DCMH

Last year, during Nurses Week, DCMH kicked off its initial Clinical Ladder Program. In an effort to implement at each CKHS hospital a team of nurses are meeting regularly to refine the program. Jo-Zetta Shawl explained that clinical advancement programs promote clinical excellence by recognition of professional growth in the following areas: nursing process, education, leadership, professional values, performance improvement and research.

Magnet Demonstration: Encouraging and supporting professional development brings best practices and improved outcomes to organizations, reflecting nursing excellence.