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Crozer-Keystone Expands Patient Services Center to Include Central Scheduling

In July 2009, a system-wide team worked on a Patient Access Re-design Project that established the Patient Services Center, a centralized pre-encounter unit for Crozer-Keystone hospitals. Beginning in July 2014, a system-wide team began working on a project to further expand the Patient Services Center.

Currently, the team at the Patient Service Center is responsible for the pre-registration, insurance verification, payer authorization and referral confirmation and pre-point of service cash collections for patients who are scheduled for services at a Crozer-Keystone facility. The Patient Services Center's staff attempts to interview scheduled patients to pre-register them prior to their date of service and educate them about their insurance benefits and their out of pocket liability. Patients are offered the opportunity to pay their out of pocket liability or receive financial counseling prior to the date of service so that the date of service can be clinically focused . In addition, the Patient Services Center staff is responsible for financially clearing inpatients and short procedure patients and scheduling surgery patients for their Pre-Admission Testing. The Patient Service's Center phone number is 1-888-525-4772.

This month the Patient Services Center is expanding to include Central Scheduling. The Central Scheduling Team is responsible for answering the 1-866-5-CK-XRAY radiology scheduling telephone line to schedule patients for radiology appointments at Crozer Chester Medical Center, Delaware County Memorial Hospital, Media Medical Imaging, Brinton Lake, and Taylor and Springfield Hospitals. The central radiology scheduling phone number is 1-866-5-CK-XRAY. Lauren Delpino, Director for Ambulatory Service, would be happy to answer any questions that you might have about the Patient Services Center or Central Scheduling. Lauren can be reached at 610-619-7382 or via email at
The expanded Patient Services Center, which will now include Central Scheduling, will be housed at Tech Park 2 -1350 Edgemont Avenue, Suite 1100, Chester PA 19013. The move is scheduled for the week of August 11th.

The existing Patient Services Center staff moved to Tech Park on Tuesday and Wednesday, August 12th & 13th. The Central Scheduling staff will move to Tech Park on Thursday, August 14th.
The staff from the two departments were invited to an open house at Tech Park 2 on Monday, August 4th. The staff were able to tour the facility while enjoying ice tea and soft pretzels.

In the coming weeks, another Open House will be scheduled so that health system employees can tour the new facility.

Since the expansion of the Patient Services Center has significant impact on many hospital departments, employees will receive ongoing updates as the project progresses.

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Crozer-Keystone Employees are Now Eligible for Even Lower Membership Fees at the Healthplex® Sports Club

Experience the Difference at the Healthplex Sports Club for Just $59 per Month!

Crozer-Keystone employees and their spouses who sign a one-year contract and agree to a convenient payroll deduction are now eligible for a monthly fee of just $59 a month at the Healthplex Sports Club. This is a $10 per month reduction from the already-reduced rate previously offered to employees.

In addition, employees and spouses enrolled in a CHOICES medical plan administered by AmeriHealth Administrators can earn up to $400 in reimbursements annually, reducing the rate to as low as $25.67 per month.

What if I’m already a member?

If you are an employee who is already a member, all you have to do to receive this new rate is commit to a one-year contract and payroll deduction.

Why should I join?

The Healthplex Sports Club is the premier health club in the Delaware Valley and has won numerous local awards, including being named Best Gym-Suburbs by Philadelphia magazine. From its outstanding facilities (including two pools, tennis courts, basketball courts and an indoor track) to its friendly staff and outstanding programs (Zumba, BodyPump, yoga, spinning and much more), the club has everything you’re looking for to get healthy and fit.

Some additional incentives to join now:

  • All employees who take advantage of this opportunity, including existing members, will receive a free Healthplex T-shirt.
  • Employees who sign up by July 31, including existing members, will receive a $25 gift card that can be used for any services at the club.
  • Employees who sign up by Sept. 30 will be entered into a raffle for a $300 American Express gift card.
  • Exclusive employee discounts for valuable club services and programs.
How do I get started?

Call (610) 938-2555 to speak with a membership representative or visit the club, which is located in Healthplex Pavilion I next to Springfield Hospital.

Upcoming CPR & Babysitting Courses

Healthline Services is pleased to offer the following CPR classes and “Safe Sitter” Babysitting program:

CPR (BLS for Healthcare Providers)

This program includes modules on adult one-rescue CPR, adult two-rescue CPR, infant and child CPR, and adult and pediatric obstructed-airway techniques.

Program will be held from 9a.m. to 2p.m. in the Conference Center at DCMH on Saturday, Sept. 6 and Saturday, Oct. 11 Cost is $65 per person. Call (610) 394-1877 to register.

CPR (Heartsaver AED: Adult and Pediatric)

This program is for lay persons and includes modules on adult one-rescue CPR, infant and child CPR, and adult and pediatric obstructed-airway techniques.

Program will be held from 9 a.m. to 1 p.m. in the Conference Center at DCMH on Saturdays, Sept. 13 and Oct. 18. Cost is $55 per person or $80 per couple. Call (610) 394-1877 to register.

“Safe Sitter” Babysitting Program

“Safe Sitter” is a one-day course available to youths 11 years and older. The program teaches them how to care for infants and young children. Taught by certified instructors, SafeSitter thoroughly covers the basics of child care. Students learn about, practice and role play in an array of topics including:

  • Safety precautions
  • Rescue breathing techniques
  • Care for a choking infant or child
  • How to recognize emergencies
  • Calling for emergency help

Program will be held from 10 a.m. to 2 p.m. in the Conference Center at DCMH on Saturday, Sept. 6 and Saturday, Oct. 4. Cost is $55 per person or $80 per couple. Call (610) 394-1877 to register.

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